Customer Assurance Specialist

IGS Energy

. Demonstrate full understanding of current IGS programs and processes .

Posted 10/26/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $37,860 - $56,790 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving capabilities while effectively communicating with customers and internal partners. Exhibits reliability, integrity, and the ability to work independently and collaboratively in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceProblem-SolvingInterpersonal CommunicationRelationship BuildingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Knowledge Of WindowsMS Office SuiteInternet Explorer

Soft Skills

Active ListeningEmpathyProfessionalismResponsivenessReliability

Tools & Technologies

Customer ChatEmail SupportSocial Media MessagingCompany Intranet

Industry Keywords

Customer SolutionsOmnichannel SupportTask ManagementEscalation HandlingResearch Requests

About the role

Key responsibilities & impact

Demonstrate full understanding of current IGS programs and processes
Communicate clearly with customers to assist them in making informed decisions
Approach customer interactions with a solutions-oriented mindset, active listening, and empathy
Navigate systems and resources to provide accurate resolutions according to established processes
Take assist line and escalation calls from Customer Solutions Specialists
De-escalate frustrated or irate customers and address complex concerns
Resolve research requests through investigation and partnership with other business areas
Provide omnichannel support through customer chat, email, social media messages, and company intranet maintenance
Build relationships with internal and external partners through assistance, service, and education
Collaborate with teams to manage task volume, team coverage, trend identification, and customer resolutions
Balance quality and timeliness while prioritizing departmental tasks
Support various lines of business within the organization
Maintain reliable attendance, punctuality, and schedule adherence
Perform other responsibilities and duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Preferred 2 years minimum related work experience
Applicants must be authorized to work in the US on a full-time basis
Current or future sponsorship is not supported or available
Ability to work independently
Strong relationship building skills with a high degree of responsiveness, reliability, and integrity
Ability to operate effectively in a team environment
Strong interpersonal, verbal, and written communication skills
Excellent customer service and problem-solving capabilities
Professionalism and accuracy during interactions with internal and external customers
Ability to meet deadlines and maintain productivity levels
Basic knowledge of Windows, MS Office Suite, and Internet Explorer

Benefits

Comp & perks

Annual incentive plan based on company performance
Team or individual incentives
Medical coverage plus free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks