Customer Solutions Specialist – Bilingual

IGS Energy

. Deliver exceptional customer experiences through a natural conversation style .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $37,140 - $54,670 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer experience capabilities through effective communication and consultative analysis, while achieving sales and service goals. Proficient in navigating systems and procedures to resolve inquiries and drive customer retention.

Highest-signal resume keywords

Customer ExperienceBilingual Communication (English and Spanish)Sales Goals AchievementInterpersonal SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SalesConsultative AnalysisPerformance MetricsCustomer SatisfactionObjection Handling

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationReceptiveness to FeedbackDesire to Learn

Tools & Technologies

WindowsMS Office SuiteInternet Explorer

Industry Keywords

Customer Facing EnvironmentCustomer RetentionUp-Sell OpportunitiesCross-Sell OpportunitiesDepartmental Goals

About the role

Key responsibilities & impact

Deliver exceptional customer experiences through a natural conversation style
Educate customers on all IGS products and services to drive customer sales and retention
Navigate systems, procedures, and resources to resolve customer inquiries accurately and promptly
Meet or exceed performance metrics, customer satisfaction, sales goals, and service level goals
Follow up on customer inquiries to ensure satisfactory resolution
Conduct proactive consultative analysis to identify and act on up-sell and cross-sell opportunities
Demonstrate understanding of current marketing programs and offerings and communicate them clearly to customers
Achieve customer experience and sales standards by following departmental goals, policies, and procedures
Complete additional duties and responsibilities as assigned
Work Monday–Friday, 11:00am–8:00pm, and rotating Saturdays, 8:00am–5:00pm

Requirements

What you’ll need

High school diploma or equivalent
Must be fluent in both English and Spanish
2 years’ experience in a customer facing environment preferred
Strong interpersonal, verbal, and written communication skills
Excellent customer experience and conversational skills
Ability to identify and overcome customer objections
Ability to multitask effectively and adhere to a weekly set schedule
Genuine desire to grow and learn, receptiveness to feedback, and ability to contribute positively to a team-oriented work environment
Basic knowledge of Windows, MS Office Suite, and Internet Explorer
Must be authorized to work in the US on a full-time basis
Current or future need for sponsorship is not supported or available

Benefits

Comp & perks

Annual incentive plan based on company performance, team or individual incentives
$1.00/hr bilingual premium
Comprehensive medical coverage, including free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks