Customer Solutions Specialist – Bilingual

IGS Energy

. Build customer connections through IGS Energy’s sustainability journey .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $37,140 - $54,670 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on building relationships and providing exceptional experiences. Proficient in consultative analysis to identify sales opportunities while effectively communicating in both English and Spanish.

Highest-signal resume keywords

Customer ExperienceBilingual CommunicationConsultative SalesInterpersonal SkillsMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales SupportConsultative AnalysisPerformance MetricsProblem Resolution

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationAdaptabilityFeedback Receptiveness

Tools & Technologies

WindowsMS Office SuiteInternet Explorer

Industry Keywords

Customer RetentionUp-SellingCross-SellingSustainabilityCustomer Satisfaction

About the role

Key responsibilities & impact

Build customer connections through IGS Energy’s sustainability journey
Educate customers on IGS products and services
Provide exceptional customer experiences through natural conversation
Support customer sales and retention
Navigate systems, procedures, and resources to resolve customer inquiries accurately and promptly
Meet or exceed performance metrics, customer satisfaction, sales goals, and service-level goals
Follow up on customer inquiries to ensure satisfactory resolution
Conduct consultative analysis to identify up-selling and cross-selling opportunities
Explain current marketing programs and offerings clearly to support informed customer decisions
Follow departmental goals, policies, and procedures
Complete additional assigned duties

Requirements

What you’ll need

High school diploma or equivalent
Must be fluent in both English and Spanish
2 years’ experience in a customer facing environment preferred
Strong interpersonal, verbal, and written communication skills
Excellent customer experience and conversational skills
Ability to identify and overcome customer objections
Ability to multitask effectively and adhere to a weekly set schedule
Genuine desire to grow and learn, receptiveness to feedback, and ability to contribute positively to a team-oriented work environment
Basic knowledge of Windows, MS Office Suite, and Internet Explorer
Applicants must be authorized to work in the US on a full-time basis
Current or future sponsorship is not supported or available
Flexibility to work Monday–Friday, 11:00am–8:00pm, and rotating Saturdays, 8:00am–5:00pm

Benefits

Comp & perks

Annual incentive plan based on company performance, team or individual incentives
$1.00/hr bilingual premium
Medical coverage, free telehealth, dental, vision, and employer health savings account contributions
Headspace support and free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks