Lead, Residential Solar Service Operations

IGS Energy

. Lead the residential solar service operations team overseeing portfolio performance, operations, and maintenance .

Posted 9/18/2026full-timeRemote • Ohio • United StatesSenior💰 $67,150 - $107,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing residential solar service operations, including oversight of portfolio performance, contractor relationships, and maintenance issue resolution. Proficient in data analysis, operational efficiency improvement, and training development within the solar energy sector.

Highest-signal resume keywords

Solar Operations ManagementPhotovoltaic Systems MaintenanceData Analysis Using ExcelContractor Performance MonitoringNABCEP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Photovoltaic SystemsData AnalysisService DocumentationOperational EfficiencyWorkflow DevelopmentCRM SoftwareSolar Shading ToolsMS Office ApplicationsTraining DevelopmentMaintenance Issue Resolution

Soft Skills

Team ManagementCross-Functional CollaborationProblem SolvingMentoringCommunication

Tools & Technologies

Asset Management 360Aurora/Solmetric SuneyeCRM SoftwareMS ExcelMS PowerPointMS WordMS VisioMS SharePoint

Certifications & Qualifications

NABCEP CertificationManufacturer Install Certifications

Industry Keywords

Residential SolarEnergy IndustryService Level AgreementsMaintenance TrendsOperational Compliance

About the role

Key responsibilities & impact

Lead the residential solar service operations team overseeing portfolio performance, operations, and maintenance
Manage strategic partner and contractor relationships
Facilitate resolution of maintenance issues and system issues remotely
Manage service invoices and costs, review contractor expenses, and approve invoices
Validate system operation and ensure accurate service documentation
Coordinate internal teams and service providers to resolve maintenance issues
Monitor contractor performance, compliance, and adherence to service level agreements
Lead day-to-day team management, training, mentoring, and development
Create and modify user guides, job aids, and training documentation
Act as an Asset Management 360 platform expert and guide new service partners through onboarding
Deliver training on CRM, service requirements, IGS standards, solar installations, and maintenance
Coordinate with IT to resolve platform issues
Compile reports and dashboards covering resolution rates, time to resolution, cost, and operational efficiency
Analyze maintenance trends and service case resolutions to support data-driven decisions
Develop workflows with leadership to improve operational efficiency and service quality
Audit records related to site visits, maintenance requests, and service activities
Contribute to special projects and identify and mitigate risk exposure

Requirements

What you’ll need

Applicants must be authorized to work in the US on a full-time basis
No current or future sponsorship is supported or available
2-4+ years of experience in the Solar or Energy industry
3+ years of experience using Excel for analysis and communicating complex data
Advanced knowledge of the operation and maintenance of photovoltaic systems
Familiarity with multiple Residential Solar system architectures
Experience with Solar Shading tools such as Aurora/Solmetric Suneye preferred
Familiarity with Customer Relationship Management (CRM) software a plus
Intermediate skills in MS Office Applications: Outlook, Excel, PowerPoint, Word, Visio, SharePoint
Experience collaborating cross-functionally with internal and external stakeholders
Ability to manage dozens of service contractor partnerships, multiple projects, and competing priorities
Ability to navigate complex resolutions and learn new technologies and platforms
NABCEP professional certification a plus
Relevant manufacturer install certifications a plus
Degree in Business Administration, IT, Operations, Renewable Energy, or another applicable field is a plus but not required

Benefits

Comp & perks

Annual incentive plan based on company performance
Medical coverage with free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks