Lead, Revenue Integrity

IGS Energy

. Lead, coach, and develop Revenue Integrity Analysts .

Posted 11/10/2026full-timeRemote • Georgia • United StatesSenior💰 $81,250 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in guiding Revenue Integrity Analysts while ensuring effective communication and collaboration across Billing, Operations, Collections, and Product Support. Possesses expertise in quality controls, process improvement, and analytical problem-solving to enhance operational efficiency and team performance.

Highest-signal resume keywords

People Leadership SkillsBilling KnowledgeAnalytical Problem-SolvingQuality Control UnderstandingCross-Functional Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ControlsAuditsReconciliationsRoot Cause AnalysisProcess ImprovementPerformance ManagementWorkflow OrganizationCapacity MonitoringFinancial Risk AnalysisCustomer Account Management

Soft Skills

Coaching and FeedbackConflict ResolutionTrust BuildingProfessional CommunicationAccountability

Industry Keywords

Revenue IntegrityOperationsBillingCollectionsProduct SupportCustomer LifecycleCross-Functional TeamsStrategic PrioritiesEmployee DevelopmentContinuous Improvement

About the role

Key responsibilities & impact

Lead, coach, and develop Revenue Integrity Analysts
Set clear expectations and support employee growth
Direct team priorities and workflow across Billing, Operations, Collections, and Product Support
Monitor team performance, work quality, capacity, and service levels
Address resource concerns and escalate material risks to department leadership
Lead resolution of complex, high-impact, or cross-functional issues
Establish quality expectations through controls, audits, reconciliations, exception monitoring, root cause analysis, and preventative action
Document and share knowledge and prioritize cross-training
Ensure clear, intentional, professional communication with teammates, business partners, utility partners, and leadership
Partner on product, program, process, policy, and system changes, including readiness, testing, implementation, and ongoing support
Use operational trends, quality results, customer impacts, and financial risks to recommend sustainable improvements
Promote accountability, sound judgment, collaboration, and continuous improvement
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Demonstrated people leadership skills, including setting expectations, coaching and feedback, managing performance, resolving conflict, and developing employees at different career levels
Broad knowledge of Billing, Operations, Collections, and Product Support across the customer lifecycle
Strong analytical, critical-thinking, and problem-solving skills
Ability to organize team workflow, balance competing priorities, monitor capacity, and maintain reliable execution
Understanding of quality controls, audits, reconciliations, exception management, root cause analysis, and sustainable process improvement
Excellent written and verbal communication skills
Ability to build trust and productive relationships with team members, business partners, utility partners, and leadership
Accountability, integrity, discretion, and follow-through
Ability to support strategic priorities while remaining engaged in daily operations, employee development, and issue resolution
Degree in Business, Finance, Accounting, Analytics, Management, or a related field, and/or equivalent knowledge or experience
Six or more years of progressively responsible experience across billing, operations, collections, product support, revenue operations, customer account management, or related functions preferred
Experience leading or supervising professional employees
Experience resolving complex cross-functional issues and improving operational processes, controls, quality, or customer outcomes
Experience partnering with business leaders and cross-functional teams on system, product, program, or process changes preferred
Must be authorized to work in the US on a full-time basis
Current or future sponsorship is not supported or available

Benefits

Comp & perks

Comprehensive medical coverage with free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks