Residential Solar Services Partner

IGS Energy

. Coordinate maintenance-request scheduling with third-party contractors, Customer Operations, and Asset Management teams .

Posted 10/4/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $67,150 - $107,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and document management skills while effectively managing customer and contractor communications. Proficient in utilizing technology platforms and software to enhance operational efficiency and ensure project commitments are met.

Highest-signal resume keywords

Customer Service ManagementContractor ManagementDocument Management SystemsMS Office ApplicationsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship Management SoftwareInvoicing ProcessesProject ManagementCase ManagementExpense Review

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailIndependent WorkTeam Collaboration

Tools & Technologies

Partner PortalsReporting PortalsMS OutlookMS ExcelMS PowerPointMS WordMS VisioMS SharePoint

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Maintenance Request SchedulingCustomer OperationsAsset ManagementService-Work Quality AuditContractor Payment Resolution

About the role

Key responsibilities & impact

Coordinate maintenance-request scheduling with third-party contractors, Customer Operations, and Asset Management teams
Manage inbound customer and contractor communications by providing excellent customer service and applying industry expertise
Manage a portfolio of cases from origination through closure
Maintain comprehensive documentation for site visits, maintenance requests, and related activities
Collaborate with Accounts Payable to resolve contractor payment and remittance issues
Review contractor expenses for accuracy and manage invoicing processes
Audit service-work quality by following up with customers
Liaise with internal and external partners to ensure project commitments and specifications are met
Provide feedback and action items to leadership after project completion
Perform other assigned responsibilities and projects

Requirements

What you’ll need

Related Bachelors Degree or equivalent working experience
2+ years of corporate experience
3+ years in a customer service and/or contractor management role
Applicants must be authorized to work in the US on a full-time basis
Current or future sponsorship is not supported or available
Effective verbal and written communication skills for interacting with customers and contractors via phone and email
Highly organized, with the capability to handle dozens of customer inquiries and projects simultaneously
Experience collaborating cross-functionally internally and externally
Ability to master new technology platforms, partner portals, reporting portals, document management systems, and invoicing systems
Strong organizational and document management skills with acute attention to detail
Ability to work independently and as part of a team
Ability to prioritize workload based on business objectives
Familiarity with Customer Relationship Management software is a plus
Intermediate skills in MS Office applications, including Outlook, Excel, PowerPoint, Word, Visio, and SharePoint

Benefits

Comp & perks

Comprehensive medical coverage with free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace mental wellbeing support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks
Annual incentive plan based on company performance