Seasonal Customer Support Agent – Live Phone

IGT Solutions

. Answer incoming customer calls and provide courteous assistance.

Posted 10/5/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong spoken English and professional telephone manner while effectively managing customer inquiries and interactions. Capable of utilizing computer and web-based applications to document and respond to customer needs efficiently.

Highest-signal resume keywords

Customer Service ExperienceStrong Spoken EnglishCommunication SkillsInformation-Gathering SkillsComputer Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good Listening SkillsOrganizational SkillsCalm Under Pressure

Tools & Technologies

Web-Based ApplicationsComputerHeadset with Microphone

Industry Keywords

Customer CallsCustomer InteractionsService RequestsTelephone AssistanceCustomer Inquiries

About the role

Key responsibilities & impact

Answer incoming customer calls and provide courteous assistance.
Identify the reason for each call and record relevant details accurately.
Respond to routine questions using approved information.
Document customer interactions and service requests.
Direct inquiries to the appropriate contact when further assistance is needed.
Follow established instructions for handling customer concerns.
Speak directly with customers, respond to inquiries, collect relevant information, and help ensure requests reach the appropriate person or team.
Support periods of increased customer activity.

Requirements

What you’ll need

Strong spoken English and professional telephone manner.
Good listening, communication, and information-gathering skills.
Reliable attendance and ability to follow a scheduled shift.
Comfortable using a computer and web-based applications.
Ability to remain calm and organized when call volume increases.
Previous phone-based customer service experience is an advantage.
Reliable internet access.
Suitable computer.
Headset with a microphone.
Quiet workspace for customer calls.
Applicants should submit their résumé and briefly describe their experience handling customer calls.

Benefits

Comp & perks

Remote work opportunity: Perform your assigned duties remotely without a daily office commute.
Practical experience: Develop professional telephone communication and customer service skills.
Role-specific guidance: Receive instructions and preparation relevant to your assigned customer support responsibilities.
Transferable skills: Build experience in call handling, customer communication, information gathering, and professional problem-solving.
U.S.-focused business experience: Gain exposure to customer service expectations and communication practices used by U.S. businesses.
Potential future opportunities: Strong performance and reliability may be considered when future assignments become available. Continued work is not guaranteed.