Seasonal Customer Support Specialist – Chat & Digital

IGT Solutions

. Respond to customer inquiries through approved live-chat and messaging channels.

Posted 10/5/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills, attention to detail, and the ability to manage multiple inquiries effectively. Proficient in using digital communication tools and maintaining professional correspondence in a customer support environment.

Highest-signal resume keywords

Strong Written EnglishCustomer Support ExperienceTyping AccuracyDigital Communication ToolsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationCourteous InteractionProfessionalism

Tools & Technologies

Web ApplicationsDigital Communication Tools

Industry Keywords

Chat SupportEmail SupportAdministrative ExperienceCustomer InquiriesRecord Keeping

About the role

Key responsibilities & impact

Respond to customer inquiries through approved live-chat and messaging channels.
Handle routine email correspondence using provided guidance.
Record customer questions, requests, and relevant details.
Update assigned digital records and track request status.
Route complex or unresolved inquiries to the appropriate team.
Assist with approved administrative tasks and customer follow-up.
Maintain clear, accurate, and professional written communication.
Provide seasonal customer assistance during periods of increased customer activity.

Requirements

What you’ll need

Strong written English, spelling, and grammar.
Clear, courteous, and professional communication.
Good typing accuracy and attention to detail.
Ability to manage multiple written inquiries without losing track of requests.
Comfortable using computers, web applications, and digital communication tools.
Reliable internet access and consistent availability during assigned hours.
Previous chat support, email support, or administrative experience is an advantage.
Suitable computer, reliable internet connection, and a quiet work environment.
Résumé and brief description of experience with chat, email, or other written customer support.

Benefits

Comp & perks

Remote work opportunity: Complete assigned digital support tasks remotely.
Written communication development: Strengthen professional writing, customer correspondence, and online communication skills.
Digital workplace experience: Develop practical experience using web-based support tools and business applications.
Role-specific guidance: Receive instructions relevant to your assigned chat, email, and administrative responsibilities.
Transferable professional skills: Build experience in organization, accurate recordkeeping, task management, and digital customer support.
Potential future opportunities: Strong performance, accuracy, and reliability may be considered for future assignments when available. Continued work is not guaranteed.