Systems Analyst, Junior

Iguá Saneamento

. Handle support tickets and provide user support for SAP systems .

Posted 10/21/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SAP functionalities and business processes, ensuring operational continuity and effective user support. Capable of managing support tickets, incident resolution, and compliance with SLAs while facilitating communication between users and vendors.

Highest-signal resume keywords

SAP Functional KnowledgeIncident HandlingService Management ToolsBusiness Process MappingSLA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionRequest FulfillmentFunctional SupportProcess DesignDocumentation Analysis

Soft Skills

Communication SkillsProblem-SolvingCollaboration

Tools & Technologies

Service Management Tool

Industry Keywords

Operational ContinuityBusiness ProcessesUser SupportTicket ManagementSystems Analysis

About the role

Key responsibilities & impact

Handle support tickets and provide user support for SAP systems
Ensure the operational continuity of business processes
Perform initial analyses, incident handling, request fulfillment, and first-level functional support in accordance with procedures and SLAs
Support the mapping and design of processes and requirements together with business areas
Diagnose and resolve low- and medium-complexity incidents
Serve as the communication focal point between users and partner vendors
Support business areas with process-related questions and system testing
Record, classify, prioritize, and track tickets in the service management tool
Continuously expand knowledge of business processes and SAP functionalities
Prepare and analyze documentation submitted by partners and vendors
Participate in implementations and changes, presenting them to the internal IT Committee
Ensure compliance with established SLAs for ticket response and resolution

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Systems Analysis, Systems Engineering, or a related field
Affirmative action position for persons with disabilities
Knowledge of business processes and SAP functionalities is required for this role

Benefits

Comp & perks

Health insurance extended to dependents
Dental insurance extended to dependents
Telemedicine services
Emotional Wellness Program with free psychological support
Annual flu vaccination at no cost to employees
Health prevention and care programs, including support for employees with chronic conditions and encouragement of healthy habits
Access to a network of accredited facilities, including gyms and studios (TotalPass)
Partner network offering discounts on products and services
Internal quality-of-life programs: Mente Leve, Convivendo, Enxuga, and Melhor Maternidade
Life insurance
Extended maternity leave (180 days) and paternity leave (20 days)
Meal allowance
On-site cafeteria or meal voucher, depending on the operation
Special Christmas voucher
Transportation allowance or parking, in accordance with internal policy and the job location
Market-competitive salary
PLR – Profit Sharing Plan
Payroll-deducted loans
Corporate university with learning paths
Ad hoc mentoring programs
Benefits may vary depending on the unit, position, or employment arrangement, subject to eligibility criteria