Complaint Specialist

ihateironing

. Take ownership of customer complaints .

Posted 11/7/2026full-timeLondon • United KingdomJuniorMid-Level💰 £34,000 - £37,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer care capabilities with a focus on complaints management and effective resolution strategies. Exhibits excellent communication skills and the ability to build relationships while maintaining professionalism and attention to detail.

Highest-signal resume keywords

Complaints ManagementCustomer RelationsStrong Written Communication SkillsMultitasking and Time ManagementAbility to Manage Pressure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Care ExperienceIssue ResolutionRoot Cause InvestigationComplaint HandlingDecision Making

Soft Skills

ProfessionalismEmpathyReliabilityOrganizational SkillsInitiative

Industry Keywords

Customer ExperienceTeam CollaborationCustomer ChallengesPunctualityTraining Period

About the role

Key responsibilities & impact

Take ownership of customer complaints
Deliver fair, timely, and effective resolutions
Handle complaint cases with professionalism and empathy
Investigate root causes of complaints
Collaborate with teams across the business to reduce repeat issues
Troubleshoot and resolve issues between customers and dry-cleaning partners
Ensure the customer experience remains consistently excellent
Resolve customer issues by speaking directly with customers over the phone
Turn customer challenges into opportunities to build stronger relationships

Requirements

What you’ll need

Two year's minimum previous customer care experience
Proven experience in complaints management, customer relations, or a similar leadership role
Enjoys speaking directly with customers over the phone to resolve issues
Strong written communication skills
Excellent attention to detail
Well-organised and punctual
Reliable and supportive team member
Multitasking and time management
Honesty and professionalism
Willingness to work hard and work weekends when required
Ability to manage pressure, prioritise effectively, and make sound decisions
Experience handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Must be able to attend a three-week training period in London

Benefits

Comp & perks

£20.00 monthly health and fitness subsidy
Company bonus scheme
Company pension
Paid accommodation for three weeks of training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment
Fully remote position
Work every second weekend
Travel provided for three-week training in London