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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive claims expertise with a strong focus on client advocacy, effective communication, and relationship management. Proficient in claims handling, negotiation, and utilizing insurance systems to drive optimal resolutions.
Highest-signal resume keywords
10+ Years Of Claims ExperienceBachelor’s Degree Or Equivalent Work ExperienceExceptional Technical Skill In Coverage And Claims HandlingExperience With MS Office ProductsSystem Skills In Applied Epic, Carrier And TPA Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingNegotiationMathematical SkillsReasoning SkillsClient Advocacy
Soft Skills
Excellent CommunicationProfessional InteractionRelationship Management
Tools & Technologies
Applied EpicCarrier PlatformsTPA PlatformsMS Office (PowerPoint, Outlook, Word, Excel)
Industry Keywords
Claims StrategyClient Claim MattersInsurance SeminarsContinuing EducationRFPs
About the role
Key responsibilities & impact- Support and demonstrate IMA’s core values
- Interact professionally and timely with clients via email, phone, and in-person
- Maintain a proactive approach focused on claim strategies and resolutions
- Advocate for timely, optimal resolution of client claim matters
- Communicate pertinent claim information to internal and external clients
- Maintain strong internal and external client relationships
- Apply subject matter knowledge and expertise across multiple coverage lines
- Participate in presentations, including new business, RFPs, claim reviews, and renewals
- Develop strong working knowledge of IMA computer systems and programs
- Assist the Claim Manager with claim staff onboarding, training, and development
- Develop and expand relationships with carriers, TPAs, legal resources, and consultants
- Lead and contribute to Claim Projects and other assigned tasks
- Attend insurance-related seminars and continuing education classes
Requirements
What you’ll need- 10+ years of prior Claims experience required
- Bachelor’s degree or work experience equivalent to a college degree
- System skills or aptitude; Applied Epic, Carrier and TPA platforms preferred
- Experience with MS Office products, specifically PowerPoint, Outlook, Word, and Excel, preferred/required
- Exceptional technical skill and knowledge of coverage and claims handling
- Moderate travel required (25–50%)
- Excellent communication and negotiation skills
- Strong mathematical and reasoning skills required
- Ability to discuss and solve claim problems with clients and insurance carriers
Benefits
Comp & perks- Annual Performance Bonus
- Stock Purchase
- Medical Plans
- Prescription Drugs
- Dental
- Vision
- Family Assistance Program
- FSA
- HSA
- Pre-Tax Parking Plan
- 401(k)
- Life/AD&D
- Accident
- Critical Illness
- Hospital Indemnity
- Long Term Care
- Short-term Disability
- Long-term Disability
- Business Travel Accident
- Identity Theft
- Paid Time Off
- Flexible Work Options
- Paid Holidays
- Sabbatical
- Gift Matching
- Well-Being Stipend
- Personal and Professional Development
- Part ownership opportunity