Acute Care Operations Assistant

Imagine Pediatrics

. Work as part of the multidisciplinary Acute Care team to ensure the Mobile Integrated Care team is properly dispatched .

Posted 9/22/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication, scheduling, and dispatching within a healthcare setting, while effectively utilizing clinical systems and tools to facilitate care coordination. Bilingual proficiency in English and Spanish enhances patient engagement and support.

Highest-signal resume keywords

Patient CommunicationHealthcare Dispatch ExperienceClinical Systems ProficiencyBilingual in English and SpanishScheduling and Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Eligibility VerificationDispatchingAdministrative SupportTelephonic CommunicationCare Coordination

Soft Skills

CollaborationInterpersonal SkillsOrganizational Skills

Tools & Technologies

Microsoft TeamsAxleAthenaCareHubNotifyMDOnPage

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Acute CareMobile Integrated CareHome CarePediatric Home CareHealthcare Organization

About the role

Key responsibilities & impact

Work as part of the multidisciplinary Acute Care team to ensure the Mobile Integrated Care team is properly dispatched
Assist clinicians in successfully caring for patients
Serve as a scheduler for the Acute Care Team
Dispatch in-house Pediatric Home Care Specialists and partner Mobile Integrated Healthcare resources
Monitor Home Care Specialist locations through Axle to ensure safety
Set up Home Care Specialist and provider chats for in-home visits
Facilitate communication through Microsoft Teams between healthcare clinicians
Check eligibility through appropriate health plan portals and verify insurance in Athena
Collaborate with intake and triage clinicians to answer inbound phone calls, text messages, and requests through CareHub, NotifyMD, and OnPage
Connect patients to the appropriate care team
Assist care teams with administrative tasks for patients

Requirements

What you’ll need

Minimum 2 years experience in a healthcare organization required; dispatch experience a plus
Minimum 2 years communicating with patients and/or families telephonically required
Minimum 2 years experience working in multiple clinical and/or dispatch systems required
Bilingual in English and Spanish preferred
High School Diploma or GED equivalent required

Benefits

Comp & perks

Annual bonus incentive
Competitive company benefits package
Employee equity purchase program eligibility, as applicable
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA
Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short- and long-term disability
Life insurance at 1x annual salary
20 days PTO
10 Company Holidays
2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer