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Community Health Worker, Patient Engagement
Imagine Pediatrics. Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient engagement and community resource navigation, with a strong focus on building relationships and supporting care coordination. Proficient in managing multiple tech platforms and collaborating with interdisciplinary teams to enhance patient outcomes.
Highest-signal resume keywords
Community Health Worker CertificationBilingual (Spanish)Patient EngagementHealthcare ExperienceCare Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EngagementCommunity Resource NavigationProgram Re-enrollmentMobile App SetupTelephonic OutreachDischarge PlanningCare Barrier IdentificationCommunity Event CoordinationTech Platform ManagementOnboarding Support
Soft Skills
Relationship BuildingCritical ThinkingInitiativeOrganizationCollaboration
Certifications & Qualifications
Community Health Worker CertificationMedical Interpreter Certification
Industry Keywords
Patient-Facing RoleHealthcare SettingInterdisciplinary TeamSDOH NeedsCare Coordination
About the role
Key responsibilities & impact- Serve as a community-based, patient-facing resource, building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas
- Provide hands-on support with program re-enrollment, onboarding, and mobile app setup and utilization
- Perform telephonic outreach to caregivers to re-engage children in care and support onboarding
- Educate patients and caregivers on Imagine Pediatrics services and community resources
- Maintain knowledge of local community resources and connect families to appropriate services
- Conduct community events and facility rounding
- Partner with Behavioral Health teams and local behavioral health providers on discharge planning and community connections
- Identify barriers to engagement and access to care with caregivers, families, and facility staff
- Collaborate with the Patient Engagement Team, Outreach Specialists, and Registered Nurses
- Support non-clinical care coordination, including primary care connections, pharmacy access, discharge follow-up, SDOH needs, and removing care barriers
- Support outbound engagement calls for enrollment, follow-up, and patient engagement metrics
- Perform other duties as assigned
Requirements
What you’ll need- 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)
- Community Health Worker (CHW) certification required
- A valid driver’s license and vehicle
- A bachelor’s degree
- Ability to travel frequently
- Bilingual (Spanish) required
- Medical Interpreter Certification preferred
- Ability to navigate ambiguity, think critically, take initiative, and stay organized
- Ability to manage multiple tech platforms
- Experience working in a patient-facing hospital or facility role
- Experience working as part of an interdisciplinary team
Benefits
Comp & perks- Annual bonus incentive
- Competitive company benefits package
- Employee equity purchase program eligibility
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA
- Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO
- 10 Company Holidays
- 2 Floating Holidays
- Paid new parent leave
- Additional benefits detailed in offer