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Imediato Nexway

Junior Support Analyst

Imediato Nexway

. Handle, log, and resolve Level 1 support tickets by phone, chat, email, or in person .

Posted 10/22/2026full-timeRibeirão Preto • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Level 1 technical support, including ticket resolution, user provisioning, and adherence to IT policies. Capable of monitoring IT metrics and providing user guidance on security best practices and system functionality.

Highest-signal resume keywords
Technical Support ExperienceUser ProvisioningTroubleshooting SkillsMicrosoft Office ProficiencyUnderstanding of Security Best Practices

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingProblem ResolutionComputer NetworksOperating SystemsEnterprise Resource Planning (ERP) SystemsIT Metrics AnalysisData ProtectionAccess Control
Soft Skills
Communication SkillsUser Advising
Tools & Technologies
Microsoft Excel
Industry Keywords
Level 1 SupportTicket ManagementKnowledge Base ProceduresAsset ManagementInformation Security

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Handle, log, and resolve Level 1 support tickets by phone, chat, email, or in person
  • Provision users, access permissions, email accounts, and profiles in accordance with current policies
  • Triage and escalate tickets beyond the scope of Level 1 support to higher-tier teams, providing complete information
  • Follow standardized procedures from the knowledge base to increase first-contact resolution
  • Monitor open tickets and keep users informed about their progress
  • Assist with the preparation and configuration of workstations and devices
  • Record asset movements and keep inventory data accurate and consistent
  • Advise users on best practices, information security, and IT policies

Requirements

What you’ll need
  • Completed or ongoing higher education in Computer Science, Data Science, Information Systems, or a related field
  • Initial experience in technical support, including internships, apprenticeship programs, or professional experience in the field
  • Basic knowledge of user support, technical troubleshooting and problem resolution, computer networks, and operating systems
  • Basic knowledge of enterprise resource planning (ERP) systems, with familiarity with their functionality and user support
  • Understanding of security best practices, access control, and data protection
  • Intermediate knowledge of preparing, monitoring, and analyzing IT metrics and dashboards
  • Proficiency with Microsoft Office tools, especially Excel

Benefits

Comp & perks
  • Food Allowance
  • Meal Voucher
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Transportation Allowance
  • Wellhub
  • Pharmacy Discounts
  • University Discounts
  • Language Course Discounts
  • Orienteme Mental Health Program
  • Newborn Baby Kit
  • Marriage Allowance