Client Services Specialist

IMMERSE

. Respond to client and learner questions through approved support channels, providing clear, courteous, and accurate guidance .

Posted 10/20/2026full-timeRemote • United StatesJuniorMid-Level💰 $27 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client services and customer support, with strong communication skills and the ability to troubleshoot user issues effectively. Proficient in using CRM systems and digital collaboration tools while maintaining a focus on user satisfaction and confidentiality.

Highest-signal resume keywords

Client Services ExperienceExcellent Communication SkillsTroubleshooting AbilityCRM or Ticketing Platform FamiliarityExperience Supporting Education Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account CoordinationDocumentation AccuracyUser Issue TroubleshootingData Handling ProceduresService Process Explanation

Soft Skills

Active ListeningAttention to DetailSolutions Oriented ApproachProfessionalismCultural Sensitivity

Tools & Technologies

Web-Based ApplicationsSupport ToolsDigital Collaboration PlatformsCRM SystemsRemote Communication Tools

Industry Keywords

Customer SupportCustomer SuccessEducation TechnologyLanguage LearningSaaS Products

About the role

Key responsibilities & impact

Respond to client and learner questions through approved support channels, providing clear, courteous, and accurate guidance
Assist with account access, onboarding steps, scheduling questions, platform navigation, and routine troubleshooting; escalate technical issues when needed
Explain relevant learning features and service processes in plain language without overpromising outcomes or capabilities
Record client interactions, requests, resolutions, and follow-up actions in designated company systems
Coordinate with customer success, learning, operations, and technical colleagues to resolve requests and maintain consistent service
Monitor open cases, prioritize time-sensitive needs, and follow through until the client understands the next step or resolution
Recognize repeated concerns and share practical feedback to improve help resources, workflows, and user satisfaction
Protect confidential client and learner information and follow company procedures for data handling and access

Requirements

What you’ll need

2–5 years of professional experience in client services, customer support, customer success, account coordination, or a comparable service-focused role
Excellent written and verbal communication, active listening, and a calm, solutions oriented approach
Strong organization and attention to detail, including accurate documentation and reliable follow-up across multiple requests
Confidence learning web-based applications, support tools, and digital collaboration platforms
Ability to troubleshoot common user issues, recognize when escalation is appropriate, and communicate status updates clearly
Sound judgment, professionalism, discretion, and a commitment to respectful service for people from varied backgrounds
Ability to work independently in a fully remote environment while contributing to a collaborative team
Availability to work the schedule established for the role and to meet agreed service expectations
Experience supporting education technology, language learning, virtual training, SaaS products, or enterprise customers
Familiarity with CRM or ticketing platforms, knowledge bases, and remote communication tools
Experience assisting international users or working with culturally diverse teams
Interest in language learning, digital education, or technology that helps people communicate more confidently
Dependable internet access and a professional home workspace

Benefits

Comp & perks

Fully remote work, with online collaboration and clear service processes
A supportive, team-oriented environment focused on helpful communication, continuous improvement, and learner experience
Opportunities to build skills in customer experience, educational technology, and cross-functional problem solving
Health insurance, retirement benefits, and paid leave, subject to the company’s applicable plans, eligibility rules, and employment policies
Opportunity to contribute to a platform designed to help learners and organizations strengthen real world communication