Client Services Manager – Legal/Immigration

ImmigrationJobs

. Oversee development of internal workflow protocols and documentation .

Posted 10/7/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business immigration processes and client management, with a strong focus on data integrity and organizational protocols. Proficient in developing training materials and collaborating with legal teams to enhance client service delivery.

Highest-signal resume keywords

Business Immigration ExperienceData Management ProtocolsClient Relationship Management (CRM)Attention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow DevelopmentDocumentation OversightData Integrity OversightReport PreparationClient-Specific Tools Development

Soft Skills

Interpersonal SkillsOrganizational Skills

Tools & Technologies

SalesforceCRM Software

Industry Keywords

Business ImmigrationClient OnboardingDocument CollectionBest-Practice ProtocolsTraining Material Development

About the role

Key responsibilities & impact

Oversee development of internal workflow protocols and documentation
Draft and distribute firmwide memos supporting case work
Supervise onboarding for new corporate clients
Facilitate document collection and organization
Work with the WRapid team to ensure internal platforms are set up accurately
Assist Partners and Managing Attorneys with responses to client questions
Collaborate with Partners and Managing Attorneys to prepare reports, dashboards, and client-specific tools
Analyze information from standard reports and communicate findings to Leadership and Partners
Develop best-practice protocols for data management and data integrity oversight
Create and implement initiatives to maintain the integrity and organization of client information
Maintain subject matter expertise for multiple major clients
Assist Attorneys in developing training materials for client presentations and present when appropriate
Work with the Business Development team on Requests for Proposal and other documentation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree (required) with strong academic background
At least 5-7 years of business immigration experience
Excellent attention to detail
Strong interpersonal skills
Proven organizational, process, and computer skills
Experience with a CRM; Salesforce preferred

Benefits

Comp & perks

Paid time off
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Flexible spending account
401(k) retirement plan
Roth 401(k) retirement plan
Employee assistance program
Remote work arrangement