Application Support Consultant – Graduate / Early Careers

IMP Software

. Answer customer queries through live chat and tickets, seeing them through to resolution .

Posted 10/22/2026full-timeRemote • United KingdomEntry Level💰 £28,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills to resolve customer queries and enhance user experience. Proficient in configuring application settings and providing feedback on user guides while supporting team growth.

Highest-signal resume keywords

Customer Query ResolutionClear Communication SkillsProblem-SolvingExcel ProficiencyCustomer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Logical ThinkingSelf-MotivatedDesire to Help CustomersAbility to Explain ClearlyEagerness to Learn

Industry Keywords

Customer SupportLive ChatIncident LoggingApplication ConfigurationUser GuidesAI-Generated ResponsesFinanceEducationTechnology

About the role

Key responsibilities & impact

Answer customer queries through live chat and tickets, seeing them through to resolution
Investigate issues, identify causes, fix them or escalate them with clear communication
Log incidents accurately with replication steps and expected outcomes
Identify gaps or errors in user guides and AI-generated responses and provide feedback
Configure application settings to match customer needs
Learn new products and features and become a platform expert
Support the wider team as needed in a growing business

Requirements

What you’ll need

Logical thinker who enjoys working through problems until they are solved
Self-motivated and able to figure things out independently
Genuine desire to help customers and put them first
Clear written and verbal communication skills
Able to explain things simply and clearly to customers of all levels
Comfortable using Excel
Hungry to learn and keen to develop
A degree or recent graduate background (any subject) — nice to have, not essential
Experience in a customer-facing role, including part-time, retail or hospitality work — nice to have, not essential
Interest in finance, education or technology — nice to have, not essential

Benefits

Comp & perks

27 days’ holiday plus bank holidays, with the option to buy up to 5 more
Funded and encouraged CPD
Remote-first flexible working
Broadband allowance
Home office stipend
Regular team socials
AXA health insurance, including dental, optical and mental health cover
Enhanced maternity and paternity leave
Life assurance (4x basic salary)