Customer Success Project Manager

IMPaCT Care

. Build project plans working backward from customer goals, tracking every deliverable, owner, and deadline .

Posted 11/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, particularly in coordinating complex projects and implementations within the healthcare sector. Proficient in utilizing tools like Asana and Salesforce to track deliverables and manage stakeholder communications effectively.

Highest-signal resume keywords

Project Management Certification (PMP or CAPM)2+ Years Managing Complex ProjectsAsana ProficiencySalesforce ExperienceFamiliarity With U.S. Healthcare

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementComplex Project CoordinationRisk IdentificationCustomer ReportingTechnical Review Process

Soft Skills

Effective CommunicationAccountabilityProblem-SolvingSummary Creation

Tools & Technologies

AsanaSalesforceGoogle SuiteZoom

Certifications & Qualifications

Project Management Certification (PMP or CAPM)

Industry Keywords

HealthcareHealth SystemsPayersCommunity-Based OrganizationsHealth TechSaaS

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Build project plans working backward from customer goals, tracking every deliverable, owner, and deadline
Capture decisions and next steps in real time in Asana and Salesforce
Act as the hub between Product, Tech, Workforce Development, and Clinical teams
Hold internal teams accountable to project timelines
Identify risks early and escalate issues when appropriate
Prepare customers for delays and tradeoffs
Partner with a Director of Clinical Strategy to support 4–12 healthcare customers
Coordinate end-to-end Community Health Worker program launches and platform adoption
Prepare agendas, decks, and quarterly business reviews
Pull customer reports
Own the Tech Review process with customer IT and compliance teams
Triage email, Slack, and customer requests

Requirements

What you’ll need

Bachelor's degree
Project management certification (PMP or CAPM)
2+ years managing complex projects, implementations, or operations with external customers or partners
Track record of managing concurrent projects with zero dropped balls
Ability to turn a long discussion into a 1-page summary executives love
Hands-on skill with Asana or a similar tool
Google suite proficiency
Zoom proficiency
Experience with a CRM such as Salesforce
Ability to work primarily during Eastern Time business hours
Nice to have: familiarity with U.S. healthcare (health systems, payers, community-based organizations) or experience at a health tech or SaaS startup

Benefits

Comp & perks

Competitive compensation
Equity grants
Comprehensive benefits
Opportunities for team building and fun
Work from home
Occasional travel for team retreats and customer site visits