Customer Success Business Partner, Workforce Solutions

Impellam Group

. Protect, grow, and defend the client account by increasing spend, monetization, program adoption, and overall account value .

Posted 10/9/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, client relationship building, and strategic program development within the Managed Service Provider (MSP) and staffing industry. Proficient in data analysis, reporting, and process improvement to drive client satisfaction and business growth.

Highest-signal resume keywords

Managed Service Provider (MSP) ExperienceVendor Management Systems (VMS)Project ManagementData Analysis and ReportingClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Report DevelopmentQuality AssuranceProcess ImprovementPipeline ManagementForecastingKPI ManagementSLA ComplianceData CollectionCommercial Account ManagementTraining and Education

Soft Skills

Effective CommunicationPresentation SkillsTime ManagementOrganizationProblem Solving

Tools & Technologies

MS ExcelMS PowerPointPower BISalesforceMicrosoft DynamicsZoomInfoOutreachGongHighspot

Industry Keywords

Staffing IndustryHuman ResourcesProcurementStatement of Work (SOW)Client SatisfactionContinuous ImprovementCompliance TrainingFiscal ResponsibilityCommercial PerformanceService Delivery

About the role

Key responsibilities & impact

Protect, grow, and defend the client account by increasing spend, monetization, program adoption, and overall account value
Identify new business opportunities across departments, hiring managers, labor categories, service lines, and under-penetrated spend
Build trusted relationships with senior and executive client leaders and connect program performance to business outcomes
Partner with Customer Success, HR, Procurement, and Hiring Manager stakeholders to translate program data into insights and growth opportunities
Manage client relationships and satisfaction, positioning the program as a strategic solution
Provide client stakeholder training, education, market insight, and commercial thought leadership
Support corporate, client, and team communications
Resolve program, team, and people issues affecting client satisfaction, account health, or commercial momentum
Manage pipeline visibility, forecasting, growth targets, spend, utilization, and program expansion
Own or support QBRs and business reviews covering performance, value delivered, pipeline, market trends, and recommended actions
Coordinate day-to-day operations with Service Delivery and back-office teams and ensure SLA/KPI compliance
Manage supplier reporting, KPIs, job-category coverage, response timing, candidate quality, and supplier optimization
Identify and manage escalations affecting program performance and client satisfaction
Maintain a strong relationship with the VMS supplier and ensure system performance meets customer expectations
Ensure accurate and timely billing, reporting, analytics, and weekly and monthly status reports
Support program and project modifications and enhancements
Drive continuous improvement in processes, utilization, satisfaction, and commercial performance
Complete required compliance training and consider safety implications of decisions

Requirements

What you’ll need

Knowledge of the staffing industry, Managed Service Provider (MSP), Vendor Management Systems (VMS), Procurement, Statement of Work (SOW), and Human Resources (HR)
Experience leading teams to meet service level agreements (SLAs) and key performance indicators (KPIs) relevant to MSP business performance
Strong experience in report development, management, and quality assurance
Experience identifying and leading process-improvement initiatives
Project management experience
Effective communication, presentation, time management, organization, and planning techniques
Proficiency in MS Excel and MS PowerPoint
Experience with business intelligence tools and analytics-driven decision-making; Power BI preferred
Commercial account-management experience, including pipeline management, forecasting, QBR/business-review preparation, stakeholder mapping, and growth planning
Experience with Salesforce or Microsoft Dynamics and sales-enablement/intelligence platforms such as ZoomInfo, Outreach, Gong, or Highspot
Track record of growing and maturing client relationships
Fiscal responsibility for account management
Ability to manage by influence and communicate effectively
Ability to solve problems and present conceptual information to all levels of management
Ability to initiate, recommend, or provide solutions through designated channels
Ability to build and execute project plans
Ability to manage data collection and regular and ad hoc reporting
Passion for excellence, stress tolerance, attention to detail, proactive approach, urgency, dedication, and accountability
Minimum of 3 years of experience in a Managed Service Program or Staffing management environment
General understanding of MSP/Human Capital/Staffing, Human Resources, Procurement, and Contracts
Legally authorized to work in the United States

Benefits

Comp & perks

Safe and secure working environment
Compliance training as required
Injury-free and healthy workplace commitment
Environmental impact minimization commitment