Senior Director, Client Services

Impiricus

. Oversee multiple campaigns across different pharmaceutical companies and therapeutic areas .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing pharmaceutical accounts and leading client success teams, with a strong focus on strategic client relationships and revenue growth through consultative selling. Proven ability to execute account growth plans and deliver measurable campaign results.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingTeam LeadershipStrategic PlanningConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign ManagementMLR Submission ProcessData AnalysisRevenue Growth StrategiesBusiness Development

Soft Skills

Presentation SkillsProblem SolvingOrganizational SkillsAutonomous Work EthicCollaboration

Industry Keywords

PharmaceuticalHCP CampaignsDTC MarketingClient Success ManagementStrategic Partnerships

About the role

Key responsibilities & impact

Oversee multiple campaigns across different pharmaceutical companies and therapeutic areas
Lead a team of 2–4 Client Success Managers
Serve as the client’s strategic partner and align brand goals with campaign content and strategy
Own a portfolio of pharmaceutical accounts, including retention, expansion, and overall account health
Develop and execute annual account growth plans
Identify and close upsell/cross-sell opportunities with Client Success Managers, Business Development, and Sales
Lead quarterly business reviews and present campaign metrics and measurable ROI
Understand client brand imperatives and business objectives
Cultivate strong client relationships as a trusted advisor
Own the full MLR submission and approvals process, including content guardrails and platform functionality
Collaborate with client stakeholders and extended teams on project execution
Manage and mentor Client Services Managers and Coordinators
Lead collaboration across Sales, Operations, Product, Data, and Medical teams
Contribute to department-level strategic initiatives and product roadmap priorities
Proactively escalate and resolve risks to protect revenue and client satisfaction
Highlight measurable business impacts with the Group Account Director and take ownership of pod account health

Requirements

What you’ll need

Bachelor’s degree in a relevant field
6+ years of experience in Marketing and/or Consulting
History of working with clients to craft campaigns in the HCP space; DTC experience also considered
Experience leading and developing high-performing teams
Proven history of building strategic client relationships, preferably with pharmaceutical company or agency brand managers
Exceptional presentation skills and ability to think quickly and problem solve
Ability to work in a fast-paced, tight-deadline environment
Organized and autonomous worker
Proven ability to drive revenue growth through consultative selling and strategic expansion
Travel as much as 1x per quarter for team meetings

Benefits

Comp & perks

Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
Pre-tax HSA, FSA, and DCFSA savings options, with monthly employer HSA contributions if enrolled in a high-deductible plan
100% paid short- and long-term disability insurance
Life and AD&D insurance
Flexible vacation policy
12 weeks of paid parental leave after 6 months for newborn, adopted, or foster child
Remote work option; employees near an office are encouraged to spend some time in person
401(k) plan with company match