ServiceNow Architect

Improvix Technologies

. Design and lead the architecture, implementation, and optimization of enterprise ServiceNow platforms .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing enterprise-level ServiceNow solutions, including custom applications and integrations, while ensuring compliance and optimizing ITSM modules. Proven ability to lead technical discussions, mentor team members, and manage release cycles in an Agile environment.

Highest-signal resume keywords

ServiceNow ArchitectureCustom Application DevelopmentIntegration with Third-Party SystemsAgile Release ManagementActive Secret Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ITSMServiceNow ITOMServiceNow GRCREST/SOAP Web ServicesServiceNow ScriptingFlow Designer AutomationsData ManagementPerformance TuningUnit TestingIntegration Testing

Soft Skills

Stakeholder CollaborationMentoringTechnical Communication

Tools & Technologies

ServiceNow VaultIntegrationHubMID ServersWindows Server

Industry Keywords

NISTFISMAGovernanceCompliance StandardsSecurity Frameworks

Tech Stack

Tools & technologies

ITSMServiceNowSOAPVault

About the role

Key responsibilities & impact

Design and lead the architecture, implementation, and optimization of enterprise ServiceNow platforms
Translate business goals into scalable, maintainable, and secure solutions
Analyze requirements and review business requirements for technical clarity and feasibility
Lead workshops and technical design discussions with stakeholders
Identify risks, dependencies, and design gaps during development
Design, develop, and deploy custom applications and cross-scope ServiceNow solutions
Architect and implement secure integrations with enterprise and third-party systems
Build advanced Service Catalog items and Flow Designer automations
Improve and optimize core ITSM modules
Integrate AI-driven capabilities to enhance automation, predictive analysis, and decision-making
Manage release cycles, environments, update sets, runbooks, and release documentation across Agile sprints
Lead code reviews and oversee testing, deployment, and platform improvements
Execute and oversee unit, integration, and regression testing
Ensure compliance, governance, solution quality, and technical design records
Mentor developers, administrators, and functional team members
Lead client technical design discussions and represent solutions to technical and non-technical audiences
Collaborate with federal stakeholders on modernization goals, compliance standards, and security frameworks
Monitor ServiceNow releases and recommend enhancements
Support Windows Server implementation, upgrades, and integrations

Requirements

What you’ll need

Active Secret clearance required
Experienced ServiceNow Architect with enterprise-level architecture experience
Experience with ServiceNow modules including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB
Experience designing and implementing custom ServiceNow applications and cross-scope solutions
Experience with REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies
Experience with Service Catalog items, catalog client scripts, UI policies, and Flow Designer automations
Knowledge of Incident, Problem, Change, Request, and Knowledge Management modules
Experience with AI-driven capabilities, data management, workflow optimization, and performance tuning
Experience with release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation
Experience leading code reviews and unit, integration, and regression testing
Knowledge of ServiceNow scripting, DevOps approaches, platform best practices, NIST, and FISMA
Ability to support Windows Server implementation, upgrades, and integrations
U.S. citizenship may be required for certain positions; some roles may require the ability to obtain and maintain a U.S. government security clearance

Benefits

Comp & perks

Competitive compensation and performance-based incentives
401(k) with company match
Three weeks of paid annual leave that increases with tenure
Comprehensive medical, dental, and vision insurance
Life insurance and disability coverage
Transit and commuting benefits
Professional development and paid training opportunities