ServiceNow Architect

Improvix Technologies

. Design and lead the architecture, implementation, and optimization of enterprise ServiceNow platforms .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing enterprise-level ServiceNow solutions, including architecture, integration, and optimization of ITSM modules. Proficient in leading technical discussions, managing release processes, and ensuring compliance with security frameworks.

Highest-signal resume keywords

ServiceNow ArchitectureEnterprise-Level ServiceNow SolutionsREST/SOAP Web ServicesAI-Driven Capabilities IntegrationRelease Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentCustom Applications DevelopmentIntegrationHubFlow Designer AutomationsUnit TestingIntegration TestingRegression TestingAgile MethodologiesScriptingPlatform Best Practices

Soft Skills

Stakeholder CommunicationMentoringTechnical LeadershipCollaboration

Tools & Technologies

Windows ServerMID ServersMiddleware TechnologiesService CatalogAutomation Engine

Certifications & Qualifications

Active Secret Clearance

Industry Keywords

ITSMITOMHAMSAMHRSDSPMGRCSecOpsNIST ComplianceFISMA Compliance

Tech Stack

Tools & technologies

ITSMServiceNowSOAPVault

About the role

Key responsibilities & impact

Design and lead the architecture, implementation, and optimization of enterprise ServiceNow platforms
Translate business goals into scalable, maintainable, and secure solutions
Analyze requirements and review business requirements for technical clarity and feasibility
Lead stakeholder workshops and technical design discussions
Identify risks, dependencies, and design gaps during development
Design, develop, and deploy custom ServiceNow applications and cross-scope solutions
Architect integrations with enterprise and third-party systems using REST/SOAP, IntegrationHub, MID Servers, and middleware
Build advanced Service Catalog items and Flow Designer automations
Improve and optimize core ITSM modules
Integrate AI-driven capabilities for automation, predictive analysis, and decision-making
Manage data, workflows, and platform performance
Own release management, including planning, environment management, update set deployment, runbooks, and documentation
Lead code reviews and oversee testing, deployment, and platform improvement
Execute and oversee unit, integration, and regression testing
Ensure compliance, governance, solution quality, and technical design records
Mentor developers, administrators, and functional team members
Lead technical design discussions with clients and communicate solutions to technical and non-technical audiences
Collaborate with federal stakeholders on modernization goals, compliance standards, and security frameworks
Monitor ServiceNow releases and recommend enhancements
Support Windows Server implementation, upgrades, and integrations

Requirements

What you’ll need

Active Secret clearance required
Experienced ServiceNow Architect
Experience designing enterprise-level ServiceNow solutions
Ability to architect solutions across ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB
Experience with custom applications and cross-scope solutions in ServiceNow
Experience with REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies
Experience with Service Catalog items, catalog client scripts, UI policies, and Flow Designer automations
Knowledge of Incident, Problem, Change, Request, and Knowledge Management modules
Experience integrating AI-driven capabilities into ServiceNow
Knowledge of release management, environment management, update set deployment, runbooks, and Agile sprint cycles
Experience with unit, integration, and regression testing
Experience with ServiceNow architecture, scripting, DevOps approaches, and platform best practices
Knowledge of NIST and FISMA compliance and security frameworks
Ability to support Windows Server implementation, upgrades, and integrations
U.S. citizenship may be required for certain positions; some roles may require ability to obtain and maintain a U.S. government security clearance

Benefits

Comp & perks

Competitive compensation and performance-based incentives
401(k) with company match
Three weeks of paid annual leave that increases with tenure
Comprehensive medical, dental, and vision insurance
Life insurance and disability coverage
Transit and commuting benefits
Professional development and paid training opportunities