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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in managing service delivery operations, coordinating multiple client engagements, and fostering a high-performing team culture. Proficient in organizational skills, effective communication, and achieving performance targets.
Highest-signal resume keywords
Service Delivery ManagementTeam ManagementOrganizational SkillsClient Engagement CoordinationEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailNegotiation SkillsProactive MindsetInfluencing AbilitiesSupportive Leadership Style
Industry Keywords
Client CoordinationPerformance AssessmentKPI ReportingProcess ImprovementRecruitment and Onboarding
About the role
Key responsibilities & impact- Report directly to the Head of Client Coordination
- Support day-to-day operations and efficient service delivery across multiple WorkNest Secure service lines
- Coordinate multiple calendars and locations for Offensive Security Consultants
- Manage multiple assessments and client deliverables simultaneously
- Arrange assessments and provide clients with schedules and prerequisites
- Support maintenance of accurate pre-assessment documentation and processes
- Prepare for and conduct a weekly delivery update for the account management team on a rota basis
- Attend team meetings and periodic performance assessments
- Support recruitment and onboarding of Service Delivery team members when needed
- Help achieve monthly billable-day targets for Offensive Security Consulting
- Foster a high-performing, customer-focused team culture
- Work toward KPIs and report updates to the Head of Client Coordination to drive process improvement
Requirements
What you’ll need- Proven ability to manage service delivery operations under pressure
- Previous experience in team management and mentoring
- Excellent organisational skills with high attention to detail
- Capability to manage multiple client engagements simultaneously
- Effective negotiation skills with multiple stakeholders, including employees and customers
- Proactive and solutions-oriented mindset
- Excellent written and verbal communication skills
- Strong influencing and negotiation abilities across all levels
- Ability to work well solo and as part of a team
- Approachable and supportive leadership style
- High level of attention to detail and accuracy
- Self-motivated with a commitment to personal and professional growth
Benefits
Comp & perks- 25 days annual leave, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays
- One additional birthday day off
- Private Medical Insurance
- Subsidised Gym / Wellbeing membership
- 2 paid volunteer days per year
- Health Cash Plan with cash back on dental, optical and more
- Employee Assistance Programme, Virtual GP and wellbeing resources
- UK Electric Vehicle Salary Sacrifice Scheme
- Enhanced Family Related Leave
- Company Sick Pay with 2 weeks enhanced sick pay
- Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee
- Sophos Home Premium Cover for your family personal laptops
- Employee referral scheme
- Social events