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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service delivery operations within Information Security, focusing on Data Protection and Cyber Essentials. Proven ability to lead teams, monitor performance metrics, and ensure client satisfaction while driving operational efficiency.
Highest-signal resume keywords
Service Delivery ManagementInformation Security ConsultancyKPI ReportingTeam LeadershipClient Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ProtectionCyber EssentialsPerformance AnalysisOperational EfficiencyCapacity PlanningRevenue ManagementContractual ObligationsClient Engagement ManagementBilling AccuracyUtilisation Tracking
Soft Skills
Stakeholder ManagementNegotiation SkillsOrganisational SkillsAttention to DetailProactive Mindset
Industry Keywords
Professional ServicesConsultancy EnvironmentClient SatisfactionHigh-Performing Team CultureContinuous Improvement
About the role
Key responsibilities & impact- Lead operational delivery and client coordination across Data Protection, Cyber Essentials, and Information Security Consultancy
- Ensure services are delivered efficiently, on time, and according to client expectations and contractual obligations
- Monitor service delivery performance, utilisation, and capacity planning
- Collaborate with the Head of Information Security Operations to align delivery performance with strategic objectives
- Line manage Client Coordinators across Data Protection, Cyber Essentials, and Information Security functions
- Conduct 1:1s, performance reviews, and annual appraisals
- Support career development, recruitment, onboarding, and training
- Foster a high-performing, accountable, collaborative, and customer-focused team culture
- Monitor service delivery costs and resource allocation
- Track and report KPIs including utilisation, revenue delivery, client satisfaction, and operational efficiency
- Provide performance insights and reporting to senior leadership
- Collaborate with finance and operations teams on billing accuracy and timely invoicing
- Act as an escalation point for client coordination issues
- Build relationships with consultants, service leads, sales, and finance teams
Requirements
What you’ll need- Proven experience managing service delivery operations within a professional services or consultancy environment
- Experience leading and developing coordination or operations teams
- Strong understanding of Information Security services, including Data Protection, Cyber Essentials, or broader InfoSec consultancy
- Demonstrated ability to manage multiple concurrent client engagements
- Strong organisational skills with exceptional attention to detail
- Commercial awareness and experience managing delivery against revenue targets
- Confident in KPI reporting and performance analysis
- Excellent stakeholder management and negotiation skills
- Proactive, solutions-driven mindset
- Strong leadership presence with an approachable and supportive style
- Excellent written and verbal communication skills
- High level of accountability and ownership
- Resilient and able to operate effectively under pressure
- Committed to continuous improvement and professional development
Benefits
Comp & perks- 25 days annual leave plus birthday leave
- Company pension
- Subsidised gym membership
- Employee benefits platform
- Regular team events
- Private healthcare (individual cover)
- Learning allowance for personal development
- Flexible working policy