Incentive Program Support Analyst

Incentivar

. Serve as the subject-matter expert for incentive mechanics within Client Service, having a strong functional understanding of campaign rules to guide and support the team.

Posted 9/29/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong functional knowledge of incentive and rewards mechanics, with the ability to interpret complex business rules and calculations. Proficient in training and developing teams while ensuring clarity and accuracy in documentation and communication.

Highest-signal resume keywords

Incentive And Rewards MechanicsBusiness Rules InterpretationExcel And Calculation VerificationTraining And DocumentationAnalytical And Logical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incentive MechanicsScoring LogicCalculation VerificationGap IdentificationFunctional ValidationDocumentation ProductionProblem-SolvingAttention To DetailCross-Functional CollaborationCustomer Service Experience

Soft Skills

CommunicationProactivity

Industry Keywords

Loyalty Program MechanicsCampaign RulesCustomer ExperienceSupport MaterialsResult Calculations

About the role

Key responsibilities & impact

Serve as the subject-matter expert for incentive mechanics within Client Service, having a strong functional understanding of campaign rules to guide and support the team.
Interpret the mechanics configured by the technical team, identifying gaps, inconsistencies, and points requiring attention in the rules and result calculations.
Train and develop the Client Service team.
Translate complex rules into documentation, FAQs, and support materials for customer service, campaigns, and clients.
Act as the liaison between Support and the technical team, reporting gaps and following up on necessary fixes.
Clarify questions from the team and other departments regarding rules, calculations, and how the mechanics work.
Functionally validate the behavior of the mechanics from the client and customer service perspectives, flagging discrepancies to the responsible team.
Propose improvements and standardization of rules and communications, increasing clarity, efficiency, and customer experience.

Requirements

What you’ll need

Strong functional knowledge of incentive and rewards mechanics, including eligibility, scoring, calculation, and reward rules.
Business rules and scoring/calculation logic: interpret rule logic and identify inconsistencies.
Excel and calculation verification spreadsheets: review and simulate calculations to validate results from a customer service perspective.
Gap identification and functional validation: flag discrepancies and recommend improvements to the technical team.
Training and documentation: train the Support team and produce clear support materials.
Analytical and logical thinking: break down problems and structure consistent solutions.
Attention to detail and accuracy: ensure precision in rules and calculations.
Communication and translation of complex rules: explain mechanics clearly to different audiences.
Proactivity and problem-solving: anticipate risks and resolve discrepancies.
Cross-functional collaboration: work closely with Campaigns, Customer Service, and Data teams.
Experience with incentive campaign, rewards, or loyalty program mechanics (preferred).
Experience in customer service, support, or operations, with a focus on business rules and result calculations.
Currently pursuing a degree in Systems Analysis and Development, Information Systems, Computer Science, Information Technology Management, Production Engineering, Business Administration, Management Processes, or a related field.

Benefits

Comp & perks

iFood Benefits Card: BRL 895.00 per month
TotalPass: access to an extensive network of gyms throughout Brazil
Conexa: telehealth services, including medical, psychological, and nutritional care whenever you need it
Avus: discounts on pharmacies, medical appointments, and laboratory tests
Internal Incentive Program
Structured performance reviews, with clear feedback on your development
Defined career path, so you know where you can go
Regular training to support your continued growth