Support and Data Analyst

Incentivar

. Handle and resolve technical support tickets related to clients’ incentive platforms.

Posted 10/9/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support ticket management, data analysis, and report development using Excel and Power BI. Proficient in ensuring data accuracy and consistency while effectively communicating technical information to stakeholders.

Highest-signal resume keywords

Technical Support Ticket ManagementData Analysis and ProcessingReport and Dashboard DevelopmentData Extraction and ValidationClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLExcelPower BIData ValidationTechnical SupportReport DevelopmentDashboard MaintenanceData Cross-ReferencingSLA Compliance

Soft Skills

Analytical ThinkingAttention to DetailProactivityProblem-SolvingOrganization

Industry Keywords

Incentive PlatformsSupport ProceduresTechnical Knowledge BaseCampaign CalculationsProcess Improvements

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Handle and resolve technical support tickets related to clients’ incentive platforms.
Log, classify, and track support tickets, ensuring SLA compliance.
Extract, process, and cross-reference platform data to support operations, campaign calculations, and decision-making.
Build and maintain reports and dashboards (Excel / Power BI), ensuring information is clear and up to date.
Validate data consistency and quality, identifying and correcting discrepancies.
Support the Campaigns and Mechanics teams in reviewing calculations and results.
Document support procedures and maintain the technical knowledge base.
Identify recurring tickets and propose process and system improvements.

Requirements

What you’ll need

Systems and Platform Support: diagnose and resolve technical tickets
Data Analysis and Processing (Excel / SQL): extract, process, and cross-reference databases
Report and Dashboard Development (Power BI): structure and maintain dashboards and reports
Support Ticket Management: log and track tickets in accordance with SLAs
Data Extraction, Cross-Referencing, and Validation: ensure information consistency and accuracy
Analytical Thinking: interpret data and identify patterns and root causes
Attention to Detail: ensure accuracy in data and reports
Clear Communication: present technical information in an understandable manner
Proactivity and Problem-Solving: take initiative in resolving tickets
Organization and Prioritization: manage multiple demands systematically

Benefits

Comp & perks

iFood Benefits Card: BRL 895.00 per month
TotalPass: access to an extensive network of gyms throughout Brazil
Conexa: telehealth services, including medical, psychological, and nutritional care whenever you need it
Avus: discounts on pharmacies, medical consultations, and laboratory tests
Internal Incentive Program
Structured Performance Reviews, with clear feedback on your development
Defined Career Path, so you know how far you can go
Frequent Training, helping you grow continuously