Shopify Orders Auditor, Customer Service Support Specialist

Incubator Lab

. Audit incoming Shopify orders daily for SKU, quantity, and pricing accuracy .

Posted 9/15/2026contractRemote • PhilippinesJuniorMid-Level💰 $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced expertise in Shopify order management and e-commerce operations, with a strong focus on data accuracy, problem-solving, and effective communication. Capable of coordinating with teams to ensure seamless order fulfillment and troubleshooting of discrepancies.

Highest-signal resume keywords

Advanced Shopify ExpertiseE-Commerce Operations ExperienceOrder Auditing SkillsProblem-Solving AbilitiesAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order AuditingData VerificationInventory ManagementE-Commerce Fulfillment WorkflowsSKU Matching

Soft Skills

Strong Communication SkillsAbility to Work IndependentlyTask Prioritization

Tools & Technologies

ShopifyRechargeSkioBundle Apps

Industry Keywords

E-CommerceOrder DiscrepanciesFulfillment Sync ErrorsCustomer Support

About the role

Key responsibilities & impact

Audit incoming Shopify orders daily for SKU, quantity, and pricing accuracy
Validate product bundles, recurring subscription setups, and promotional Welcome Box components before fulfillment
Identify, flag, and correct order discrepancies, system glitches, and Shopify-to-inventory/fulfillment sync errors
Support the Customer Service team as the primary technical and operational point of contact
Troubleshoot escalated order issues and tracking anomalies
Process manual order adjustments
Coordinate with warehouse and fulfillment teams to halt, modify, or prioritize orders
Maintain documentation on common order errors and collaborate with relevant teams

Requirements

What you’ll need

2–4 years of experience in e-commerce operations, order auditing, or specialized customer support
Advanced Shopify expertise, including managing orders, draft orders, product variants, and complex SKU architectures
Deep familiarity with Shopify subscription apps such as Recharge and Skio
Familiarity with bundle apps
Solid understanding of inventory management and e-commerce fulfillment workflows
Exceptional attention to detail and high accuracy in data verification and SKU matching
Strong problem-solving and communication skills
Ability to work independently and prioritize tasks in a fast-paced environment
Availability for a few hours of overlap with US-based EST working hours each day

Benefits

Comp & perks

Remote-first and asynchronous working model
Output prioritized over hours in a seat
A few hours of overlap with US-based EST working hours each day
Equal opportunity employer
Inclusive environment
Disability or special-needs accommodation available