Claims Processor – Associate

Independence Pet Holdings

. Report to the Supervisor, Claims .

Posted 10/8/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in investigating and settling insurance claims, with a strong understanding of policy coverage and compensation amounts. Proficient in collaborating with veterinary hospitals and clients to assess medical histories and ensure accurate claims processing.

Highest-signal resume keywords

Insurance Claims InvestigationPolicy Coverage EvaluationVeterinary Medical History ReviewCertified Veterinary Technician (CVT)Registered Veterinary Technician (RVT)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims SettlementCompensation CalculationMedical Record OrderingExplanation of Benefits (EOB) UpdateClaims Processing

Soft Skills

CommunicationClient InteractionCollaboration

Certifications & Qualifications

Associate’s DegreeCertified Veterinary Technician (CVT)Registered Veterinary Technician (RVT)

Industry Keywords

Veterinary Clinic ExperienceInsurance PoliciesClaims ManagementFlexible Availability

About the role

Key responsibilities & impact

Report to the Supervisor, Claims
Investigate, evaluate, and settle insurance claims
Determine policy coverage for claimed losses and appropriate compensation amounts
Work closely with veterinary hospitals and policyholders to evaluate and review pets’ medical histories to determine a baseline of health
Investigate and process assigned insurance claims
Verify coverage and compensation amounts according to insurance policies
Update Explanation of Benefits (EOB), pay, and close claims
Order medical records from providers as needed
Communicate with clients and providers during treatment as needed
Perform other assigned duties and responsibilities

Requirements

What you’ll need

1 year relevant experience working in a veterinary clinic
Associate’s Degree or equivalent work experience (one-year relevant experience is equivalent to one year college), or Certified Veterinary Technician (CVT), or Registered Veterinary Technician (RVT)
Must have flexible availability as the department is open 24 hours a day and 7 days a week
Only United States residents will be considered for this role

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Eligible for a shift differential for overnight shifts
Eligible for overtime