Adherence Advocate

. Organize and collect information from patients during follow-up telephone contacts .

Posted 9/25/2026full-timeBuffalo • New York • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Key responsibilities & impact

Organize and collect information from patients during follow-up telephone contacts
Track and report individual and aggregate clinical information
Apply positive communication skills with internal and external customers
Deliver cost-effective, high-quality care
Facilitate a systematic approach to surveillance and educational outreach
Assemble and review clinical records from physician offices, patients, and internal data systems
Forward patients outside the defined acceptable range to a Pharmacist for case review
Use pharmacist-defined assessments to screen for potential issues and report issues to a pharmacist
Contact patients to obtain accurate and timely information, facilitate positive outcomes, and determine therapy tolerance
Document and report adverse events, adverse effects, and lack of tolerability to physicians, pharmacy, and management
Use CPR+, MS Office, Word, Excel, and PowerPoint to record data and create reports
Assist with maintenance of Prior Authorization forms
Maintain positive communication and resolve difficult situations
Follow applicable pharmacy and nursing laws and established procedures

What you’ll need

High School diploma or GED required
Certified Pharmacy Technician or NYS licensed LPN preferred
Three (3) years of pharmacy experience required
Demonstrated ability to identify barriers to a successful care management path
Demonstrated ability to interact effectively with physicians and other members of the health care system
Proficient PC and Windows skills, including MS Office
Excellent problem-solving abilities and time management skills
Excellent written, verbal and interpersonal communication skills
Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently
Flexibility in work schedules and assignments
Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Must comply with applicable Federal, NYS, and other state pharmacy law, and nursing law if applicable
Immigration or work visa sponsorship will not be provided

Comp & perks