Logistics and Fulfillment Supervisor

Independent Health

. Lead logistics, transportation, and fulfillment functions to ensure efficient, compliant, and cost-effective delivery operations .

Posted 10/14/2026full-timeBuffalo • New York • United StatesMid-LevelSenior💰 $65,000 - $77,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics, transportation, and fulfillment operations, ensuring compliance with regulations and optimizing workflows. Proven ability to lead teams, drive process improvements, and maintain high service quality in a pharmacy environment.

Highest-signal resume keywords

Logistics ManagementPharmacy Workflow ComplianceTeam LeadershipProcess ImprovementConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Technician ExperienceOperational ExecutionPerformance ManagementAnalytical SkillsProblem-Solving Methodology

Soft Skills

Excellent Communication SkillsCoaching and MentoringInfluencing SkillsCollaboration

Tools & Technologies

Logistics SoftwareDelivery Management PlatformsOperational Software

Industry Keywords

HIPAA ComplianceVendor ManagementShipping PerformanceAccreditation StandardsPatient Care

About the role

Key responsibilities & impact

Lead logistics, transportation, and fulfillment functions to ensure efficient, compliant, and cost-effective delivery operations
Oversee team performance, operational execution, service quality, and workforce management
Drive continuous process improvement and achieve established service and operational goals
Partner with pharmacy and operations leaders to align workflows and optimize fulfillment strategies
Oversee vendor relationships, shipping performance, compliance adherence, issue resolution, and logistical operations
Communicate operational updates, priorities, and expectations
Oversee daily workflow, schedules, staffing assignments, and workload distribution
Address performance or attendance concerns
Coach, mentor, and develop team members
Ensure pharmacy workflow processes, drivers, and logistics comply with regulations and accreditation standards
Resolve operational and pharmacy team issues to limit patient or customer disruption
Maintain patient records and delivery logs
Provide reports to finance and leadership on delivery cost-reduction strategies
Create delivery routes, train drivers, and ensure vehicle maintenance and cleanliness
Monitor progress notes, call analysis, and delivery driver volume
Follow up on delivery issues, shipping methods, tracking, exceptions, retrieval, and documentation
Implement cross-training of pharmacy personnel
Monitor and manage shipment exceptions, including delays, damaged shipments, temperature excursions, delivery failures, and carrier issues
Investigate root causes and implement corrective and preventive actions
Track and follow up on replacements
Maintain technical knowledge of contracts, benefits, policies, procedures, and department protocols
Use logistics, shipping, delivery management, communication, and operational software platforms
Assist with pharmacy audits and support Patient Care Specialists and operations/pharmacy teams
Apply conflict resolution skills to help patients understand policies and procedures
Ensure HIPAA compliance with order preparation and shipping

Requirements

What you’ll need

Associate degree required; an additional two (2) years of experience will be considered in lieu of degree
Four (4) years of pharmacy technician experience in a high-volume pharmacy or logistics experience required
Experience in a specialty pharmacy or mail order pharmacy preferred
One (1) year of progressive leadership/management responsibility required
Ability to lift up to 40 lbs.
Excellent communication skills and ability to influence and work cross functionally
Leadership skills including training, coaching, listening and conflict management
Ability to apply problem-solving methodology to logistical problems and service schedules
Ability to research and utilize novel platforms to aid in problem solving
Excellent analytical and process management skills
Proven examples of displaying Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Immigration or work visa sponsorship will not be provided for this position

Benefits

Comp & perks

Scorecard incentive eligibility
Full range of benefits
Generous paid time off