Logistics and Fulfillment Supervisor

Independent Health

. Lead logistics, transportation, and fulfillment functions for efficient, compliant, and cost-effective delivery operations .

Posted 10/6/2026full-timeBuffalo • New York • United StatesMid-LevelSenior💰 $65,000 - $77,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics, transportation, and fulfillment operations while ensuring compliance with pharmacy regulations. Proven ability to lead teams, optimize workflows, and implement cost-reduction strategies in a high-volume pharmacy environment.

Highest-signal resume keywords

Logistics ManagementPharmacy ComplianceTeam LeadershipOperational ExecutionProblem-Solving Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Technician ExperienceOperational Software ProficiencyDelivery Route CreationPerformance MonitoringConflict ResolutionAnalytical SkillsProcess ManagementVendor Relationship ManagementShipping Performance OversightAccreditation Standards Knowledge

Soft Skills

Excellent Communication SkillsCoaching and MentoringCross-Functional CollaborationListening SkillsInfluencing Skills

Certifications & Qualifications

Associate's Degree

Industry Keywords

High-Volume PharmacySpecialty PharmacyMail Order PharmacyHIPAA CompliancePatient Care

About the role

Key responsibilities & impact

Lead logistics, transportation, and fulfillment functions for efficient, compliant, and cost-effective delivery operations
Oversee team performance, operational execution, service quality, and workforce management
Partner with pharmacy and operations leaders to align workflows and optimize fulfillment strategies
Oversee vendor relationships, shipping performance, compliance adherence, issue resolution, and logistical operations
Communicate operational updates, priorities, and expectations
Manage daily workflow, schedules, staffing assignments, and workload distribution
Address performance and attendance concerns
Coach, mentor, and develop team members
Ensure pharmacy workflow processes comply with pharmacy regulations and accreditation standards
Resolve operational and pharmacy issues to limit patient or customer disruption
Maintain patient records and delivery logs
Provide reports to finance and leadership on delivery cost-reduction strategies
Create delivery routes, train drivers, and monitor vehicle maintenance and cleanliness
Monitor workload, progress notes, call analysis, and driver volume
Follow up on delivery issues, shipping methods, tracking, exceptions, retrieval, and documentation
Implement cross-training for pharmacy personnel
Manage shipment exceptions, investigate root causes, and implement corrective and preventive actions
Track and follow up on replacements
Maintain technical knowledge of contracts, benefits, policies, procedures, and operational software
Assist with pharmacy audits and support Patient Care Specialists and pharmacy and operations teams
Apply conflict resolution to help patients understand policies and procedures
Ensure HIPAA compliance with order preparation and shipping

Requirements

What you’ll need

Associate's degree required; an additional two (2) years of experience will be considered in lieu of degree
Four (4) years of pharmacy technician experience in a high-volume pharmacy or logistics experience required
Experience in a specialty pharmacy or mail order pharmacy preferred
One (1) year of progressive leadership/management responsibility required
Ability to lift up to 40 lbs.
Excellent communication skills with the ability to influence and work cross functionally
Leadership skills including training, coaching, listening and conflict management
Ability to apply problem-solving methodology to logistical problems and service schedules
Ability to research and utilize novel platforms to aid in problem solving
Excellent analytical and process management skills
Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Must be able to work without immigration or work visa sponsorship

Benefits

Comp & perks

Scorecard incentive eligibility
Full range of benefits
Generous paid time off