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Patient Care Specialist
Independent Health. Answer patient inquiries about billing, procedures, policies, and available services through incoming and outgoing calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient communication, billing processes, and coordination of financial assistance while maintaining compliance with standard procedures. Proficient in managing patient records and collaborating effectively with healthcare professionals.
Highest-signal resume keywords
Patient CommunicationBilling ProcessesNational Pharmacy Technician Certification (CPhT)Online Claims ProcessingTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPatient Record MaintenanceFinancial CoordinationPrior Authorization AssistanceOrder Packaging and Shipping
Soft Skills
Effective Oral CommunicationEffective Written CommunicationCollaborationResults-OrientedSupportive
Tools & Technologies
Online Claims Processing System
Certifications & Qualifications
National Pharmacy Technician Certification (CPhT)
Industry Keywords
Patient ServicesPharmacyHealthcareInsurance LiaisonCompliance
About the role
Key responsibilities & impact- Answer patient inquiries about billing, procedures, policies, and available services through incoming and outgoing calls
- Act as a liaison between patients and insurance companies
- Facilitate communication between patients, doctors, medical staff, and administrative staff
- Maintain patient records, filing, and documentation
- Perform set-up and data entry
- Package and ship orders
- Arrange finances and collect co-payments
- Coordinate benefits
- Coordinate financial assistance
- Assist offices with prior authorizations
- Perform billing
- Work as a team member within the patient services department and other departments to promote information sharing and continuous process improvement
- Function in strict accordance with standard written procedures and guidelines, with deviations approved by the supervising pharmacist
Requirements
What you’ll need- High School diploma or GED required
- One (1) year of experience working in a high volume pharmacy, or equivalent setting, required
- Six (6) months as a temporary associate in the Patient Care Specialist role or Reliance Operations & Compliance department may substitute
- National Pharmacy Technician Certification (CPhT) preferred
- Experience working with online claims processing system preferred
- Effective oral and written communication skills
- Aptitude for working with other health care professionals
- Ability to lift a minimum of 5lbs
- Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
- Immigration or work visa sponsorship will not be provided for this position
Benefits
Comp & perks- Scorecard incentive
- Full range of benefits
- Generous paid time off