Systems Integration Manager

Independent Health

. Manage, optimize, and continuously improve the pharmacy management system, third-party integrations, and related technology platforms .

Posted 10/14/2026full-timeBuffalo • New York • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and optimizing pharmacy management systems, including EDI transactions and specialty pharmacy workflows. Proficient in project management, system configuration, and collaboration with technical and non-technical teams to ensure compliance with regulatory standards.

Highest-signal resume keywords

Pharmacy Management System OptimizationEDI Transaction ManagementSpecialty Pharmacy Workflow DevelopmentProject ManagementSystem Configuration and Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Management SystemEDI Transactions835 Payment Files837P Billing TransactionsWorkflow DevelopmentAutomation SolutionsSystem TestingUser ProvisioningRegulatory ComplianceChange Management

Soft Skills

Excellent Communication SkillsOrganizational SkillsCollaborationInterpersonal SkillsResults-Oriented

Tools & Technologies

Microsoft OfficeScriptMedPharmacy SoftwareThird-Party IntegrationsNCPDP F6 Standards

Industry Keywords

Healthcare ITSpecialty PharmacyBilling and ReimbursementHIPAA CompliancePayer Processes

About the role

Key responsibilities & impact

Manage, optimize, and continuously improve the pharmacy management system, third-party integrations, and related technology platforms
Serve as primary liaison between pharmacy operations, IT, billing/reimbursement, vendors, and system third-party vendors
Lead system configuration, workflow development, automation, EDI, ORTF configuration, acceptance and delivery, 835/payment file implementation, enhancement requests, issue resolution, and system-related projects
Serve as primary business owner and subject-matter expert for the pharmacy management system
Maintain system configuration, workflows, business rules, protocols, queues, user functionality, documentation, specifications, and change history
Partner with IT and software vendors on upgrades, releases, testing, and issue resolution
Manage transition to NCPDP F6 pharmacy claims standards
Develop and enforce procedures for user provisioning, role assignment, access reviews, and termination workflows
Collaborate on role-based access controls and system security standards
Design and implement automation solutions, alerts, and workflow enhancements
Own the pharmacy system support-ticket process and coordinate issue resolution
Manage system enhancement requests from requirements through implementation
Develop project plans, timelines, testing requirements, and implementation plans
Coordinate training, communication, UAT, regression testing, implementation, and post-implementation monitoring
Coordinate EDI transactions and resolve transaction issues with payers, clearing houses, vendors, billing, finance, and IT
Manage 835 ERA files and payment/reconciliation processes
Design, configure, implement, test, and support 837P, 837I, and applicable specialty pharmacy medical billing transactions
Support eligibility, claims, acknowledgments, and remittance transactions; validate mappings and troubleshoot rejected or missing transactions
Ensure changes meet pharmacy, payer, HIPAA, security, and regulatory requirements

Requirements

What you’ll need

Bachelor’s degree required; an additional four (4) years of experience will be considered in lieu of degree
Five (5) years of experience working in specialty pharmacy, healthcare IT, or with pharmacy management systems required
Experience configuring or administering pharmacy software strongly preferred
Experience with EDI transactions and 835 files preferred
Understanding of pharmacy claims, billing, reimbursement, and payor processes
Strong understanding of specialty pharmacy workflows
Experience with system testing, workflow development, automation and implementation
Strong project and program management and organizational skills
Ability to work effectively with technical and non-technical teams
Strong Microsoft Office skills required; experience with ScriptMed preferred
Excellent verbal, written and interpersonal communication skills
Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive
Immigration or work visa sponsorship will not be provided

Benefits

Comp & perks

Scorecard incentive eligibility
Full range of benefits
Generous paid time off