Training Specialist – Operations

Independent Health

. Design, develop, deliver, implement and refine training for new and existing associates .

Posted 9/29/2026full-timeBuffalo • New York • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs tailored to organizational needs, with a strong focus on health industry operations and compliance. Proficient in utilizing e-learning tools and Microsoft Office to enhance training effectiveness and facilitate continuous improvement.

Highest-signal resume keywords

Training Program DevelopmentHealth Industry Operations ExperienceE-Learning Tools ProficiencyMicrosoft Office Suite ExpertiseCoaching and Mentoring Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Program DevelopmentSkill Assessment CreationProject ManagementTraining Guide CreationHealth Industry Knowledge

Soft Skills

Group FacilitationProblem-SolvingDecision-MakingCommunication SkillsOrganizational Skills

Tools & Technologies

E-Learning ToolsMicrosoft Office SuiteCorporate Intranets

Industry Keywords

HMOPPOEPOPOSFSATPAPBDIndemnityConsumer DirectedMedicare and Medicaid

About the role

Key responsibilities & impact

Design, develop, deliver, implement and refine training for new and existing associates
Support training needs for organizational initiatives and corporate strategic priorities
Develop, deliver and grade skill assessments
Schedule and communicate new hire training
Communicate trainee performance
Create and update trainee handbooks and manuals
Deliver individual, small-group and large-forum training
Supervise new hire classes, including disciplinary functions and timecards
Develop and deliver staff development training and continuous associate improvement programs
Coordinate with resource coordinators to identify staff development improvements
Assist with training on new products, benefits changes, system updates and other information
Maintain department portal pages
Research information, staff needs, training coordination and student performance with various departments
Coordinate training and onboarding with Human Resources
Work with quality assurance and resource management to ensure training is appropriately developed and delivered
Coordinate new hire orientations
Provide ideas on system updates requiring specific testing
Research policies, procedures, contracts and benefits with other functional areas

Requirements

What you’ll need

High school diploma or GED required
Three (3) years of health industry operations or corporate training experience required
Proven ability to create and facilitate high-impact, department-specific and corporate-wide training initiatives from concept through lesson plans and implementation
Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus
Strong coaching and mentoring skills
Ability to manage multiple projects and prioritize/organize in a fast-paced environment with minimal supervision
Excellent soft skills, group facilitation, problem-solving and decision-making skills
Ability to learn new software programs quickly and create training guides
High-level knowledge of Microsoft Office suite required
Familiarity with e-learning tools such as Articulate and corporate intranets/websites
Excellent oral and written communication skills
Local travel required
Compliance with applicable State Motor Vehicle laws and Independent Health’s Driver’s License Requirements Policy when using a motor vehicle for work
Proven examples of displaying Independent Health values: Passionate, Caring, Respectful, Trustworthy, Collaborative, and Accountable
Immigration or work visa sponsorship will not be provided

Benefits

Comp & perks

Scorecard incentive eligibility
Full range of benefits
Generous paid time off