Insurance Account Manager – Commercial Lines

Independent Insurance Agents of Texas (IIAT)

. Manage and service an assigned portfolio of Commercial Lines accounts while maintaining strong client relationships .

Posted 9/26/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and service an assigned portfolio of Commercial Lines accounts while maintaining strong client relationships
Respond to client inquiries regarding existing policies, coverage, billing, certificates, endorsements, claims, and other service needs
Process policy changes, endorsements, renewals, cancellations, payments, certificates, and other client requests
Assist with new business by gathering underwriting information, reviewing exposures, obtaining quotes, evaluating coverage options, and preparing proposals
Work closely with producers to identify client needs, round out accounts, and develop new business opportunities
Review existing policies and renewals for accuracy, coverage needs, limits, exposures, and potential gaps
Communicate with insurance carriers, underwriters, and other business partners to obtain information, negotiate solutions, and resolve issues
Review audits, policies, endorsements, and other documents for accuracy and coordinate corrections when necessary
Handle customer concerns and service issues from initial contact through resolution, including appropriate follow-up
Maintain accurate and detailed client records, activities, and documentation within AMS360 and other agency systems
Utilize carrier websites, rating systems, agency management systems, and other technology to efficiently manage accounts
Collaborate with producers and other team members while sharing knowledge and assisting with questions and complex service issues
Participate in team meetings, training, and other agency initiatives as needed

Requirements

What you’ll need

Texas Property & Casualty insurance license required
Minimum of 3 years of Commercial Lines Account Management experience
Strong working knowledge of Commercial Lines insurance products, coverages, rating, underwriting practices, and carrier procedures
AMS360 experience strongly preferred
Strong client engagement and relationship-management skills
Excellent verbal and written communication skills and a professional phone presence
Ability to work independently, prioritize responsibilities, and manage multiple accounts and deadlines
Strong attention to detail, organization, follow-up, and problem-solving skills
Ability to handle challenging client situations professionally and find effective solutions
Strong computer and technology skills, including agency management systems, carrier portals, and rating tools
Personal accountability, professionalism, and a strong sense of urgency
Ability to work collaboratively with producers, account managers, carriers, and other team members

Benefits

Comp & perks

401(k)
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance
Competitive compensation
Job stability with an established and growing insurance agency
Opportunity to work with a professional and experienced team
Career growth and development opportunities
Flexible work from home options available