Underwriting Operations Analyst

Indigo Group

. Assist and support the Underwriting team in providing exceptional customer service to policyholders, agents/brokers, and internal customers .

Posted 11/12/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and interpersonal skills while providing exceptional customer service in insurance underwriting and policy processing. Proficient in managing the new business lifecycle and ensuring compliance with regulatory requirements and Patient Compensation Fund (PCF) rules.

Highest-signal resume keywords

Insurance Underwriting KnowledgePolicy ProcessingRegulatory ComplianceCustomer Service SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy ProcessingUnderwriting SupportData-Driven UnderwritingInitial ReviewTriageSubmission ProcessingDeadline ManagementTroubleshootingCoordinationCommunication

Soft Skills

Interpersonal SkillsCustomer Service SkillsCuriosityMotivation

Tools & Technologies

Indigo Model

Industry Keywords

Patient Compensation Fund (PCF)Regulatory RequirementsInsurance PoliciesUnderwriting Service Standards

About the role

Key responsibilities & impact

Assist and support the Underwriting team in providing exceptional customer service to policyholders, agents/brokers, and internal customers
Handle policy processing for new business, renewals, and ongoing account maintenance under general supervision
Provide accurate and timely support to the Underwriting Team throughout the new business lifecycle and renewal account maintenance
Perform initial review, triage, and processing of new business and renewal submissions
Work with IT and Product Teams to troubleshoot, coordinate, and communicate system problems
Meet processing deadlines according to Underwriting Service Standards
Support the production, selection, pricing, control, and servicing of insurance policies using Indigo’s model
Comply with regulatory requirements and Patient Compensation Fund (PCF) rules
Collaborate with Sales to build, strengthen, and manage relationships with agents/brokers

Requirements

What you’ll need

Strong analytical skills
Strong interpersonal skills
Outstanding customer service skills
Curiosity and motivation to understand and apply a new, data-driven underwriting approach
Ability to accurately support underwriting throughout the new business lifecycle and ongoing renewal account maintenance
Ability to perform initial review, triage, and processing of new business and renewal submissions
Ability to troubleshoot, coordinate, and communicate system problems with IT and Product Teams
Ability to meet processing deadlines according to Underwriting Service Standards
Understanding of and compliance with regulatory requirements and Patient Compensation Fund (PCF) rules and unique requirements
Insurance underwriting or policy processing knowledge

Benefits

Comp & perks

Remote distributed team with work-from-home flexibility
Intentional team gatherings to build relationships
Opportunity to contribute to a meaningful healthcare mission