Seasonal Customer Experience Representative

Indigo

. Support the daily operations of the store before or after the store closes .

Posted 10/7/2026part-timeRemote • Kelowna • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement and product knowledge to enhance the shopping experience while maintaining operational efficiency. Capable of adapting to various store functions and promoting a positive work environment.

Highest-signal resume keywords

Customer EngagementInventory ManagementBilingualism (French/English)Retail ExperienceAdaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory Cycle CountsStock ReplenishmentProduct Returns ManagementVisual MerchandisingSafety Techniques

Soft Skills

FlexibilityCommitment to Customer ExperienceAccountabilityContinuous FeedbackTeam Collaboration

Industry Keywords

Specialty RetailCustomer ExperienceHealth and SafetyMerchandising StandardsSales Floor Mobility

About the role

Key responsibilities & impact

Support the daily operations of the store before or after the store closes
Conduct inventory cycle counts
Replenish stock
Manage product returns
Shelve products
Receive and process incoming store merchandise
Use merchandising standards to create a visually appealing store
Create a warm and welcoming environment
Add joy to customers' lives
Leverage products to tell stories and connect customers to the brand
Engage and connect with customers on the sales floor
Curate specific product collections for customers
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Promote health and safety for employees and customers
Respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and the Leadership Team
Share ideas with the Leadership Team to improve the employee and customer experience

Requirements

What you’ll need

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Benefits

Comp & perks

Employees can work remotely
Fixed-term seasonal contract
Diversity, Equity, Inclusion, and Accessibility commitments
Recruitment accommodation available upon request
Responsible and fair use of AI in hiring
Candidate privacy protections