Client Services Specialist I

Inductive Automation

. Serve as the primary point of contact for most company departments .

Posted 10/9/2026full-timeFolsom • California • United StatesJunior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve issues effectively and maintain professional relationships. Proficient in navigating ticketing systems and collaborating with internal teams to ensure timely resolutions and customer satisfaction.

Highest-signal resume keywords

Customer ServiceTicketing SystemsCRM SystemsZendeskCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client RelationsTechnical SupportGoogle OfficeProblem SolvingAttention to Detail

Soft Skills

EmpathyOrganizationSelf-MotivationActive ListeningCollaboration

Certifications & Qualifications

AA or AS in Business AdministrationOffice Management

Industry Keywords

Software IndustryCustomer InteractionsSupport ChannelsSLA TimelinesHigh-Volume Setting

About the role

Key responsibilities & impact

Serve as the primary point of contact for most company departments
Resolve customer interactions and deliver exceptional service through inbound calls, outbound calls, and emails
Triage support tickets and coordinate with technical departments to provide solutions within SLA timelines
Maintain a strong understanding of company policies and workflows
Navigate ticketing systems proficiently
Follow up on previously provided service when needed
Provide customer service in a fast-paced, high-volume setting
Answer customer calls, actively listen to issues, and develop effective solutions
Build lasting professional relationships through consistent and empathetic communication
Triage incoming emails and tickets to the appropriate teams or agents
Monitor support channels to ensure fast, helpful responses within target timelines
Follow up with internal teams and customers to drive timely resolutions and customer satisfaction
Collaborate with multiple internal divisions as needed

Requirements

What you’ll need

AA or AS in Business Administration, Office Management, or related field
1–2 years of experience in client relations, customer service, or technical support
Experience in the software industry preferred
Familiarity with Google Office, CRM systems, and ticketing systems, including Zendesk
Strong written, verbal, and communication skills
Ability to demonstrate empathy and compassion toward customer requests/issues
Highly organized with strong attention to detail
Ability to think quickly and find effective solutions to customer complaints or complex service issues
Quick learner able to utilize resources and navigate documents
Self-starter able to maintain strong self-motivation
Must live within the United States and be legally authorized to work there
Must not require employment visa sponsorship

Benefits

Comp & perks

100% employee-covered medical, dental, and vision insurance
Paid holidays, vacation, and sick time
401(k) with company match
Complimentary snacks and beverages at headquarters
Access to pool, table tennis, shuffleboard, and foosball
Adjacent nature reserve and on-site views
Time for professional development
Company and team activities
Collaborative, flexible work culture and work-life balance