Customer Success Representative II

Inductive Automation

. Act as the customer's trusted advisor throughout the post-sales lifecycle .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, utilizing CRM systems to track interactions and support tickets while enhancing customer satisfaction and retention through effective communication and problem-solving strategies.

Highest-signal resume keywords

Customer Service ExperienceCRM Systems ProficiencyInterpersonal SkillsProblem-Solving AbilitiesOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Support ManagementSupport Plan RenewalsMetrics TrackingCustomer Ticket HandlingCustomer OutreachQuote GenerationProduct Knowledge

Soft Skills

Building RapportEmpathyPatience

Tools & Technologies

CRM SystemsZendeskHubSpot

Industry Keywords

Customer SuccessPost-Sales LifecycleCustomer EngagementCustomer Feedback

About the role

Key responsibilities & impact

Act as the customer's trusted advisor throughout the post-sales lifecycle
Provide guidance, support, and resources to help clients achieve business goals
Manage Support Plan renewals and calculations
Track metrics and handle customer tickets
Facilitate communication between Customer Success and Support Services regarding Support Plans
Educate customers on Support Plan options and benefits
Generate new and renewal Support Plan quotes
Conduct customer outreach through email and phone for renewal follow-up
Use product knowledge, problem-solving skills, and training to enhance customer engagements
Implement strategies and processes to drive customer satisfaction and retention
Coordinate with internal teams to access resources and solutions for customers
Deliver customer feedback and identify customer needs, ideas, and challenges
Resolve customer issues and complaints professionally and empathetically
Maintain accurate customer interaction, feedback, and support-ticket records in CRM or other tools

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred but not required
2+ years of experience in customer service, sales, or a customer-facing role
Experience with CRM systems, Zendesk, and/or HubSpot preferred
Strong interpersonal skills and ability to build rapport and trust with customers
Problem-solving abilities and proactive attitude toward customer needs and challenges
Patience when handling customer inquiries or complaints
Organizational skills and ability to manage multiple tasks and priorities simultaneously
Must live within the United States
Must be legally authorized to work in the United States
Must not require employment visa sponsorship

Benefits

Comp & perks

100% employee-covered medical, dental, and vision insurance
Paid holidays, vacation, and sick time
401(k) with company match
Complimentary snacks and beverages at headquarters
Access to pool, table tennis, shuffleboard, and foosball at headquarters
Access to adjacent nature reserve for on-site employees
Time for professional development
Company and team activities
Flexible work culture
Work-life balance