Customer Support – Part-Time, Starting in the Afternoon

inexogy smart metering

. Resolve customer issues and handle complex or challenging inquiries .

Posted 10/2/2026part-timeMannheim • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and conflict-resolution skills while effectively managing complex inquiries and utilizing IT systems. Proficient in multitasking across communication channels and maintaining a structured, independent working style.

Highest-signal resume keywords

Customer Service ExperienceConflict-Resolution SkillsGood Written And Spoken GermanIT Systems ProficiencyVocational Training In Electronics

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsTeamworkResilienceFlexibility

Industry Keywords

Energy SectorData ProtectionCustomer Requests Documentation

About the role

Key responsibilities & impact

Resolve customer issues and handle complex or challenging inquiries
Document and follow up on customer requests in our systems
Continuously build knowledge of new technologies and data protection
Multitask while working across multiple communication channels simultaneously
Handle complaints and difficult situations professionally
Assist dissatisfied customers and escalate cases to the appropriate specialist department when necessary

Requirements

What you’ll need

Completed vocational training in electronics or a related technical field, ideally with a commercial or service-oriented background
Initial customer service experience, ideally in the energy sector
Good written and spoken German
Confident use of IT systems
Strong customer-service orientation, excellent communication skills, and ability to work in a team
Strong conflict-resolution skills and a high level of responsibility when dealing with customers
Independent, structured working style, resilience, and flexibility

Benefits

Comp & perks

Option to work partly from home
Regular team events
Additional leave for the birth of a child and marriage
Company pension plan
Option to purchase a Deutschlandticket
Employee discounts with partner companies