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Inside Sales Representative – Existing Customer Accounts
Infinity Technologies. Conduct outbound calls using a provided lead list to engage current customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and active listening skills while effectively engaging customers through outbound calls. Proven ability to meet and exceed sales goals in a fast-paced environment, utilizing a customer-centric approach to identify needs and present solutions.
Highest-signal resume keywords
Sales ExperienceStrong Communication SkillsActive Listening SkillsResults-Driven MindsetCustomer-Centric Selling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Outbound CallingCross-SellingUpsellingKPI AchievementTechnical Assessment
Soft Skills
CoachableResiliencePositive AttitudeTeam-Oriented ApproachProfessionalism
Tools & Technologies
Microsoft Windows 10Wired USB HeadsetEthernet CableAdditional Monitor8GB+ RAM
Industry Keywords
Call CenterSalesTelecommunicationsCustomer ExperienceService Plans
About the role
Key responsibilities & impact- Conduct outbound calls using a provided lead list to engage current customers
- Identify coverage gaps and present additional products through cross-selling and upselling
- Clearly communicate product details, including terms and conditions
- Execute call strategies focused on active listening and customer-centric selling
- Maximize conversion opportunities by aligning solutions with customer needs
- Maintain professionalism through strong communication and clear enunciation
- Embrace coaching and feedback to improve performance
- Meet and exceed program KPIs and performance expectations
- Demonstrate reliability through strong attendance and accountability
- Support additional tasks and initiatives as needed
Requirements
What you’ll need- Minimum 6 months of sales experience, including call center, sales, marketing, telecommunications, wireless, internet, or service plans
- Results-driven mindset and motivation to achieve and exceed goals
- Strong communication and active listening skills
- Positive attitude and team-oriented approach
- Coachable and open to continuous feedback and development
- Resilience and professionalism when navigating rejection
- Comfortable multitasking across multiple systems
- Ability to adapt in a fast-paced, high-energy environment
- Passion for delivering exceptional customer experiences
- High School Diploma or equivalent preferred
- Technical assessment required
- Microsoft Windows 10 or higher; no MacBooks or Chromebooks
- One additional monitor
- 8GB+ of RAM
- 65GB+ of available storage space
- One wired USB headset
- 100MBPS/25MBPS internet speed
- Ethernet cable
- Ability to remain seated and work at a computer for extended periods
- Ability to occasionally lift up to 10 pounds, if needed
Benefits
Comp & perks- Uncapped monthly commission
- Same day pay opportunities through PayActiv
- Clear paths for advancement
- Promote-from-within philosophy
- Medical, dental, and vision benefits for full-time employees
- Paid training
- Ongoing coaching
- Continuous development
- Casual dress code
- Fun break room
- Engaging activities and events
- Local community-giving opportunities