Inside Sales Representative – Existing Customer Accounts

Infinity Technologies

. Conduct outbound calls using a provided lead list to engage current customers .

Posted 10/27/2026full-timeRemote • Wisconsin • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while effectively engaging customers through outbound calls. Capable of cross-selling and upselling products, meeting KPIs, and adapting to a fast-paced environment.

Highest-signal resume keywords

Sales ExperienceStrong Communication SkillsActive Listening SkillsCustomer-Centric SellingTechnical Assessment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cross-SellingUpsellingCustomer EngagementKPI AchievementMultitasking

Soft Skills

Positive AttitudeTeam-Oriented ApproachCoachableResilientProfessionalism

Tools & Technologies

Microsoft Windows 10Wired USB HeadsetEthernet Cable1 Additional Monitor8GB+ RAM

Industry Keywords

Call CenterSalesMarketingTelecommunicationsCustomer Experience

About the role

Key responsibilities & impact

Conduct outbound calls using a provided lead list to engage current customers
Identify coverage gaps and present additional products through cross-selling and upselling
Clearly communicate product details, including terms and conditions
Execute call strategies focused on active listening and customer-centric selling
Maximize conversion opportunities by aligning solutions with customer needs
Maintain professionalism through strong communication and clear enunciation
Embrace coaching and feedback to improve performance
Meet and exceed program KPIs and performance expectations
Demonstrate reliability through attendance and accountability
Support additional tasks and initiatives as needed

Requirements

What you’ll need

Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
Strong communication and active listening skills
Positive attitude with a team-oriented approach
Coachable and open to continuous feedback and development
Resilient and able to navigate rejection with professionalism
Comfortable multitasking across multiple systems
Ability to adapt in a fast-paced, high-energy environment
Passion for delivering exceptional customer experiences
High School Diploma or equivalent preferred
Technical assessment is required
Microsoft Windows 10 or higher; no MacBooks or Chromebooks
1 additional monitor
8GB+ of RAM
65GB+ of available storage space
1 wired USB headset
100MBPS/25MBPS internet speed
Ethernet cable
Ability to remain seated and work at a computer for extended periods
Ability to occasionally lift up to 10 pounds, if needed

Benefits

Comp & perks

Uncapped monthly commission
Same day pay opportunities through PayActiv
Clear paths for advancement
Promote-from-within philosophy
Medical, dental, vision, and more for full-time employees
Paid training
Ongoing coaching
Continuous development
Casual dress code
Fun break room
Engaging activities and events
Local community give-back activities