Director of Customer Success

Infinx

. Own and manage an assigned book of business encompassing ambulatory and physician practice customers .

Posted 11/11/2026full-timeRemote • United StatesLead💰 $115,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in healthcare revenue cycle management, client relationship management, and operational performance optimization. Proven ability to analyze financial performance, drive accountability, and influence executive-level stakeholders while managing a diverse portfolio of clients.

Highest-signal resume keywords

Healthcare Revenue Cycle ManagementClient Relationship ManagementFinancial Analysis and P&L ManagementCross-Functional CollaborationStrategic Growth Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue Cycle OperationsPatient AccessCodingBillingAccounts ReceivableDenials ManagementFinancial Risk AnalysisOperational EfficiencyKPI TranslationPerformance Metrics

Soft Skills

Effective CommunicationStrategic ThinkingInitiativeProblem SolvingInfluencing Skills

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft Word

Industry Keywords

Ambulatory CarePhysician PracticeClient ServicesAccount ManagementHealthcare Operations

About the role

Key responsibilities & impact

Own and manage an assigned book of business encompassing ambulatory and physician practice customers
Serve as the primary strategic relationship owner for customer executives, operational leaders, and key stakeholders
Develop a comprehensive understanding of each customer's business, organizational structure, revenue cycle operations, financial objectives, contractual commitments, and strategic priorities
Maintain executive-level engagement and communication with transparency, accountability, and alignment on business priorities
Manage competing priorities across the portfolio with sound judgment, initiative, and minimal oversight
Own and manage revenue, operating costs, margins, and overall profitability for the assigned book of business
Analyze client-level P&L performance, financial risks, cost-to-serve opportunities, and operational efficiency
Monitor performance against budget, forecast, and actual results; identify variances and develop mitigation plans
Advocate for clients and ensure operational performance aligns with expectations, contractual obligations, and service levels
Evaluate complex revenue cycle issues, determine root causes, and drive sustainable solutions
Manage escalations through proactive communication, decisive action, cross-functional collaboration, and documented resolution plans
Translate KPIs, SLAs, operational data, and performance metrics into insights, recommendations, and measurable improvement initiatives
Identify and develop organic growth opportunities, including upselling, cross-selling, additional service lines, and expanded partnerships
Lead client and internal business reviews focused on outcomes, data, and strategic objectives
Influence cross-functional teams through collaboration, accountability, and communication without relying solely on direct authority

Requirements

What you’ll need

10+ years of experience in customer success, client services, account management, healthcare operations, or revenue cycle management, with progressive leadership responsibility
Experience independently managing a portfolio of assigned clients, preferably within ambulatory/physician practice environments
Strong understanding of the healthcare revenue cycle, including patient access, eligibility, prior authorization, coding, billing, accounts receivable, denials management, and collections
Proven ability to own a book of business and drive accountability for client relationships, operational performance, retention, revenue growth, and profitability
Self-starter with an entrepreneurial mindset who takes initiative, anticipates needs, establishes priorities, and moves work forward with minimal direction
Ability to balance strategic thinking with hands-on execution and manage multiple client priorities in a fast-paced, evolving environment
Proven ability to build credibility and influence executive-level relationships through business knowledge, sound judgment, and effective communication
Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
Healthcare revenue cycle management experience
Experience problem solving across the revenue cycle in at least two areas including patient access, coding, AR recovery, denials management, charge capture, bad debt, or prior authorization
Experience managing enterprise healthcare clients
Must reside in the United States
Must have or be able to obtain authorization to work in the United States

Benefits

Comp & perks

Flexible work hours when possible
401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Pet Care Coverage
Employee Assistance Program (EAP)
Discounted services
Commission structure in addition to base salary