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Influx

English Speaking Customer Support Agent

Influx

. Handle high-volume customer inquiries via calls, email, and chat .

Posted 10/23/2026full-timeRemote • ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on high-volume inquiries, effective problem-solving, and clear communication. Proficient in using ticketing systems and maintaining performance metrics while working independently in a remote environment.

Highest-signal resume keywords
B2 English LevelCustomer Support ExperienceAnalytical SkillsWritten CommunicationZendesk Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Call HandlingCSAT MetricsQA MetricsProblem-SolvingDocumentation Skills
Soft Skills
Critical ThinkingSolution-OrientedSelf-Driven
Tools & Technologies
ZendeskGorgiasSalesforceWindows 10MacBook
Industry Keywords
BPOCustomer SupportRemote WorkHigh-Volume Inquiries

Tech Stack

Tools & technologies
Linux

About the role

Key responsibilities & impact
  • Handle high-volume customer inquiries via calls, email, and chat
  • Meet performance metrics including Call Handling, CSAT, and QA
  • Simplify complex information into clear, easy-to-understand responses
  • Investigate issues thoroughly and provide effective solutions
  • Collaborate with relevant teams for problem-solving
  • Accurately document interactions in ticketing systems
  • Work independently while maintaining quality and responsiveness

Requirements

What you’ll need
  • Must be based in Colombia
  • B2 English level or higher (written & spoken)
  • Previous BPO/customer support experience in similar roles and/or scope of work
  • Strong analytical and critical thinking skills
  • Excellent written communication
  • Solution-oriented and self-driven
  • Experience with tools like Zendesk, Gorgias, or Salesforce is a plus
  • Comfortable working remotely
  • Available to start soon
  • Windows 10 or above (32-bit) or MacBook; no Chromebook, Linux, or desktop
  • Minimum 8GB RAM
  • Intel Core i5 or higher processor
  • Internet: 40–50 Mbps download and 30 Mbps upload
  • Wired headset
  • Quiet, distraction-free workspace

Benefits

Comp & perks
  • 100% remote work
  • Collaborative and supportive global environment
  • Exposure to international clients
  • Opportunities for growth and development