Telephony Configuration Engineer

Information Commissioner's Office

. Configure and enhance Contact Centre as a Service technologies .

Posted 9/15/2026full-timePeterborough • United KingdomMid-LevelSenior💰 £43,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and enhancing Contact Centre as a Service (CCaaS) technologies, with a strong focus on Agile methodologies, stakeholder management, and continuous improvement in customer experience. Proficient in C# and Angular development, alongside experience in Azure DevOps and system integrations.

Highest-signal resume keywords

C# DevelopmentAngular DevelopmentAgile Delivery MethodologiesAzure DevOps UtilisationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

C#AngularSoftware DevelopmentAPIsIntegrationsAutomation TechnologiesSystem UpgradesTesting ActivitiesRelease ManagementContinuous Improvement

Soft Skills

Problem-SolvingIssue ResolutionCommunicationPlanningPrioritisationRelationship BuildingFacilitation

Tools & Technologies

Contact Centre as a Service (CCaaS)Azure DevOps

Certifications & Qualifications

Degree-Level Qualification

Industry Keywords

Customer ExperienceContact Centre OperationsAgile DevOpsBusiness ProcessesCustomer Journeys

Tech Stack

Tools & technologies

AngularAzure

About the role

Key responsibilities & impact

Configure and enhance Contact Centre as a Service technologies
Deliver backlog items and sprint objectives alongside Product Owners and stakeholders
Identify opportunities to improve customer journeys, business processes and platform performance
Monitor, troubleshoot and resolve system issues, acting as a key escalation point when required
Deliver system upgrades, testing activities and release management processes
Work closely with operational teams to understand challenges and deliver technology improvements
Drive continuous improvement through innovation, optimisation and best practice adoption
Build strong relationships with stakeholders across the business
Design, develop and support systems underpinning customer and colleague interactions across Anglian Water
Work within an Agile DevOps environment to develop, enhance and support the CCaaS ecosystem

Requirements

What you’ll need

Experience developing in C# and Angular
Knowledge of Agile delivery methodologies and principles
Experience of software development, including Azure DevOps utilisation
Strong stakeholder management and relationship-building skills
Excellent problem-solving and issue-resolution capabilities
Ability to communicate technical information clearly to non-technical audiences
Strong planning and prioritisation skills
Passion for delivering outstanding customer outcomes and continuous improvement
Degree-level qualification or equivalent experience (desirable)
Strong facilitation skills (desirable)
Experience working with APIs, integrations or automation technologies (desirable)
Understanding of customer experience and contact centre operations (desirable)

Benefits

Comp & perks

Full private healthcare with no excess
26 days leave, rising with service + Bank Holidays
Option to swap Christmas and Easter holidays for those celebrated by your religion
Flexible working culture
Competitive pension scheme – employer double-matches contributions up to 7%
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary
Bonus Scheme