Support Agent, Helpdesk Agent – Italian Language Skills

Information Factory

. Provide first-level user and application support in the tax sector .

Posted 9/21/2026part-timeRemote • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong user and application support capabilities in the tax sector, with proficiency in Italian and familiarity with German. Possesses a service-oriented mindset and the ability to manage customer inquiries effectively.

Highest-signal resume keywords

First-Level User SupportTax Software SupportIncident DocumentationItalian Language ProficiencyCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly PersonalitySelf-ConfidenceService Orientation

Industry Keywords

Helpdesk ExperienceCustomer InquiriesIncident ClassificationEscalation ProceduresTelephone Availability

About the role

Key responsibilities & impact

Provide first-level user and application support in the tax sector
Respond to customer inquiries by phone and email regarding the use of tax software
Register, classify, and document incidents
Escalate support issues to the second-level support team when they cannot be resolved independently
Ensure telephone availability and response times during agreed service hours

Requirements

What you’ll need

Sehr gute Italienischkenntnisse (mündlich und schriftlich)
(Schweizer-) Deutschkenntnisse von Vorteil
Erfahrung als Helpdesk Agent von Vorteil
Ruhige Arbeitsumgebung und schnelles Internet müssen gewährleistet sein
Dienstleistungsorientierte, freundliche, selbstbewusste Persönlichkeit mit IT-Affinität

Benefits

Comp & perks

Work from home
Flexible working hours
Part-time work that can be combined with other professional, academic, or personal commitments
Attractive compensation