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1st Party Collection Agent
Information Services Corporation ISC. Reconcile accounts under 60 days delinquent as 1st party collections .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in French and English, with the ability to effectively manage accounts and meet collection targets. Proficient in utilizing computer software and CRM systems to enhance customer interactions and account management.
Highest-signal resume keywords
Bilingual In French And EnglishHigh Level Of Communication SkillsMultitasking AbilityExperience With CRM SystemsKnowledge Of Microsoft Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong CommunicationProblem-SolvingCustomer Interaction
Tools & Technologies
Microsoft SuiteSoft Phone ApplicationsCRM Systems
Industry Keywords
1st Party CollectionsAccount ReconciliationSkip TracingDebt RecoveryCollection Targets
About the role
Key responsibilities & impact- Reconcile accounts under 60 days delinquent as 1st party collections
- Communicate with customers using email and phone calls
- Send and receive documents to update accounts
- Find solutions and arrange payments
- Meet weekly call and collection targets
- Complete skip tracing tasks as needed
- Communicate with clients on account updates
- Report to the Manager, Debt Recovery
Requirements
What you’ll need- Bilingual in French and English
- High level of communications skills
- Ability to multitask
- Knowledge of computer software such as Microsoft Suite, soft phone applications, and different CRM systems
- 1–2 years of experience considered an asset but not required
Benefits
Comp & perks- Best in class performance and service levels
- Exceptional customer care
- Multi-language client support
- Career development opportunities
- Access to thousands of learning opportunities to support your personal and professional interests
- Award winning Corporate Culture
- Competitive benefits package
- Hybrid work schedule
- Recognition programs