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Information Services Corporation ISC

Customer Care Representative

Information Services Corporation ISC

. Communicate with customers by email and phone calls .

Posted 10/26/2026full-timeStratford • CanadaJuniorMid-Level💰 CA$36,750 - CA$44,750 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while effectively managing customer accounts and resolving issues. Proficient in multitasking and utilizing CRM systems to support account management and customer service.

Highest-signal resume keywords
Bilingualism In French And EnglishStrong Verbal Communication SkillsStrong Written Communication SkillsMultitasking AbilityExperience With CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer ServiceProblem Solving
Tools & Technologies
Microsoft OfficeSoftphone Applications
Industry Keywords
Debt RecoverySkip TracingAccount Management

About the role

Key responsibilities & impact
  • Communicate with customers by email and phone calls
  • Send and receive documents to update accounts
  • Find solutions and arrange payments
  • Meet weekly call and collection targets
  • Complete skip tracing tasks as needed
  • Communicate account updates to clients
  • Support customers with accounts under 60 days delinquent
  • Help customers maintain their accounts in good standing
  • Report to the Manager, Debt Recovery

Requirements

What you’ll need
  • 1–2 years of administrative or customer service experience is an asset, but not required
  • Bilingualism in French and English is an asset
  • Strong verbal and written communication skills
  • Ability to multitask and manage competing priorities
  • Comfortable using Microsoft Office, softphone applications, and CRM systems

Benefits

Comp & perks
  • Hybrid work schedule supporting work–life balance
  • Career development and internal growth opportunities
  • Education support to help advance your skills
  • Opportunities to contribute to meaningful, high-impact work
  • Supportive, inclusive workplace built on trust and collaboration
  • Recognition programs celebrating contributions and achievements
  • Innovative technology
  • Sustainable growth
  • Investment in diversifying lines of business