Service Assurance Enterprise Architect

Infosys

. Define, develop, and govern target-state enterprise architecture across Service Assurance, Fault Management, Performance Management, Network Inventory, CMDB, Observability, and OSS ecosystems .

Posted 9/15/2026full-timeSydney • AustraliaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in defining and governing enterprise architecture within Telecommunications and OSS environments, focusing on service assurance, operational efficiency, and digital transformation. Proven ability to lead large-scale transformation programs and drive alignment across diverse operational platforms.

Highest-signal resume keywords

Enterprise ArchitectureOSS Transformation ProgramsTelecommunications Operational Support SystemsArchitecture GovernanceCloud-Native Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service AssuranceFault ManagementPerformance ManagementNetwork InventoryCMDBObservabilityAPI-Driven ArchitectureEvent-Driven ArchitectureArchitecture BlueprintsTechnology Roadmaps

Soft Skills

Technical LeadershipCross-Functional AlignmentStrategic GuidanceCommunication

Tools & Technologies

Observability FrameworksOperational ToolingMetricsLogsTraces

Industry Keywords

TelecommunicationsService AssuranceNetwork OperationsEnterprise ArchitectureTier-1 Telecommunications Service Providers

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define, develop, and govern target-state enterprise architecture across Service Assurance, Fault Management, Performance Management, Network Inventory, CMDB, Observability, and OSS ecosystems
Establish long-term architecture strategies aligned with business growth, customer experience, operational efficiency, and digital transformation objectives
Create and maintain architecture blueprints, capability maps, reference architectures, standards, and technology roadmaps
Drive alignment across legacy, modern, and cloud-native operational platforms
Develop and execute OSS transformation roadmaps
Lead large-scale transformation programs involving service assurance platforms, observability solutions, inventory systems, and operational tooling
Identify opportunities to simplify, rationalize, and consolidate OSS landscapes
Define migration strategies toward cloud-native, API-driven, and event-driven architectures
Architect end-to-end service assurance solutions for real-time monitoring, fault detection, performance management, service quality measurement, and customer experience visibility
Design integrated assurance ecosystems across network, application, infrastructure, and customer layers
Ensure high availability, scalability, resilience, and operational reliability
Drive adoption of observability frameworks covering metrics, events, logs, traces, and customer experience analytics
Lead architecture governance activities, design reviews, technology assessments, standards compliance, and solution approvals
Evaluate emerging technologies, platforms, and vendor solutions
Establish enterprise architecture principles, governance frameworks, and design standards
Provide technical leadership throughout the solution lifecycle
Partner with CTO organizations, Enterprise Architecture teams, Network Operations, Engineering, Product Management, and Transformation leaders
Act as primary architecture advisor for service assurance and OSS modernization initiatives
Facilitate cross-functional alignment and communicate architecture vision to senior leadership
Provide executive-level technology consulting and strategic guidance
Contribute to business cases, investment planning, technology strategy, vendor evaluation, procurement, and RFP activities
Present technology strategies, roadmap recommendations, and transformation outcomes to leadership forums and governance boards

Requirements

What you’ll need

15+ years of experience within Telecommunications, OSS, Service Assurance, Network Operations, or Enterprise Architecture environments
Proven experience designing and delivering enterprise-scale OSS transformation programs
Deep expertise in telecommunications operational support systems and network management domains
Demonstrated experience working with Tier-1 telecommunications service providers
Experience leading architecture governance and enterprise-wide technology strategy initiatives

Benefits

Comp & perks

Diverse and inclusive workplace
Recruiting decisions based on experience, skills, and personality