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ING

Change Expert, Customer Data – Onboarding & KYC

ING

. Design and manage change initiatives relating to Customer Data, as well as process and system landscapes .

Posted 10/27/2026full-timeFrankfurt • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in change management and transformation, with a strong ability to analyze impacts on organizations and derive actionable measures. Proficient in stakeholder communication and collaboration across business functions and IT, with a focus on sustainable solutions.

Highest-signal resume keywords
Change ManagementImpact AnalysisStakeholder CommunicationProject Management MethodologiesBilingual in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Change ManagementImpact AnalysisProject Management MethodologiesProcess ImprovementGovernance and Compliance
Soft Skills
Effective CommunicationCollaborationStakeholder Relationship BuildingStructured PlanningProblem Solving
Industry Keywords
TransformationCross-Functional ProjectsCustomer DataSustainable SolutionsOrganizational Change

About the role

Key responsibilities & impact
  • Design and manage change initiatives relating to Customer Data, as well as process and system landscapes
  • Plan changes in a structured manner, communicate effectively with target audiences, and ensure sustainable implementation
  • Analyze the impact of changes on the organization, processes, roles, and stakeholders, and derive appropriate measures
  • Monitor the progress, outcomes, risks, and dependencies of local and international change initiatives
  • Build strong stakeholder relationships and communicate effectively from operational teams through to management
  • Ensure collaboration between Squads, Product Areas, Tribes, and global stakeholders
  • Support the identification and prioritization of new change initiatives
  • Contribute to governance and compliance activities
  • Develop sustainable solutions at the intersection of business functions, IT, and the organization
  • Represent and align Tribe-wide change topics
  • In the longer term, take on a coordinating change role for the Customer Data Tribe in cross-functional projects and programs

Requirements

What you’ll need
  • Initial substantial professional experience in change management, transformation, or project environments
  • Experience analyzing the impact of change on organizations, teams, roles, and processes, and deriving appropriate measures
  • Familiarity with common change and project management methodologies, combined with a structured way of working
  • Ability to present complex topics clearly and address different stakeholders in a targeted, audience-appropriate manner
  • Enjoy working at the intersection of business functions, IT, and the organization
  • Excellent communication skills, from operational teams through to management
  • Willingness to develop into a cross-functional, coordinating change role within the Customer Data Tribe over time
  • Ability to think beyond one's own area of responsibility and develop sustainable solutions
  • Very good command of German and English

Benefits

Comp & perks
  • Company pension scheme
  • Employer-funded savings benefits
  • Free Deutschlandticket
  • Bike leasing
  • On-site company restaurant
  • Hybrid working model, combining mobile work with office-based work
  • Individual working-time models
  • Sabbatical
  • Subsidies for care and childcare costs
  • Personal development budget
  • Health and wellbeing budget
  • Personal equipment budget for a mobile workplace